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Sightseer
Posts: 1
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Unable to download or view any media in GoPro app

  Hi! I am using GoPro Hero 3 White, I can take photos and videos but unable to load them or view them on my iPhone 5S (GoPro app). It says ''we cannot load your media''. I reinstalled the app 3 times and formatted my Sandisk MicroSD card couple of times but the issue was not resolved.

 

Thank you for your help!

 

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GoPro
Posts: 11,393

Re: Unable to download or view any media in GoPro app

Hello @pfusterpedretti

 

Are you able to view your photos and videos using a different media player or a different device? See if the resolution setting that you used is one that supported or not by your device using the GoPro app. This article provides the supported resolutions for copy and share in the GoPro App. 

 

Feel free to post back for any other concerns or questions. 

 

Best,

Marius

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Highlighted
GoPro
Posts: 11,393

Re: Unable to download or view any media in GoPro app

Hello @pfusterpedretti

 

Are you able to view your photos and videos using a different media player or a different device? See if the resolution setting that you used is one that supported or not by your device using the GoPro app. This article provides the supported resolutions for copy and share in the GoPro App. 

 

Feel free to post back for any other concerns or questions. 

 

Best,

Marius