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Sightseer
Posts: 1

Unable to connect my phone to my camera using the go pro app

[ New ]
Hello!
Whenever I ty to connect my GoPro to my phone using connect device>go pro app, it says wi-fi not ready, try again later.
Model- HERO 7 Black v01.80
Phone- Samsung GALAXY A50
Android version 9
App version 6.2

Accepted Solutions
GoPro
Posts: 6,097

Re: Unable to connect my phone to my camera using the go pro app

[ New ]

Hi @vaidsduvee,

 

May I know if you already updated your phone?

Samsung released a new update. 

 

Try to install that first. 

After installing the update please uninstall the app and delete your camera from your phone's bluetooth settings. 

Reset camera's wireless info or reset the camera to factory settings.

 

After that install the app and pair it again. 

 

Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: Unable to connect my phone to my camera using the go pro app

[ New ]

Hi @vaidsduvee,

 

May I know if you already updated your phone?

Samsung released a new update. 

 

Try to install that first. 

After installing the update please uninstall the app and delete your camera from your phone's bluetooth settings. 

Reset camera's wireless info or reset the camera to factory settings.

 

After that install the app and pair it again. 

 

Regards,

-Jay