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Tourist
Posts: 10

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

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It keeps trying to load then it says "unable to load data" or something like that
GoPro
Posts: 19,195

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

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@perin478. Will you be able to send us a screenshot of the error message that you are getting from the App? Also, try going to your phone settings, then go to Connections, then Bluetooth. Is the camera listed under Bluetooth devices? 

Tourist
Posts: 10

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

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Screenshot_20200625-174231_GoPro.jpg
Tourist
Posts: 10

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

[ New ]
I had to wait for almost one hour waiting for the error message to appear and it kept loading like what is appearing in this attachment
Screenshot_20200625-170449_GoPro.jpg
GoPro
Posts: 26,106

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

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Hi @perin478

 

What happens if you check it through Control your GoPro?

Tap on the said option, then on the lower left-hand side tap on media.

 

Also, there was an update released yesterday.

Can you please check if the app is on 6.15.1?

 

Thanks!

Ej 

 

 

 

Tourist
Posts: 10

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

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This one worked. Thank u sooo muchhh!!! 😃😃🙏🙏
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GoPro
Posts: 13,457

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

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Thanks for confirming that, @perin478. Stay stoked, and have fun capturing moments using your GoPro!

Tourist
Posts: 10

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

[ New ]
You are welcome but I wanted to tell you that I struggled yesterday to connect it again through the way u explained to me. I hope that this does not seem to be the beginning of not being able to connect my camera to my phone like the old way.