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Tourist
Posts: 10

Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

[ New ]

After purchasing a new mobile to have enough space for my camera videos and photos, it got connected at the beginning and everything seemed to be fine, now and since almost a month ago I'm unable to connect the camera with the phone.

I have tried everything:

- Removing the camera from the paired devices via bluetooth

- Forgetting the wireless network of the GoPro

- Resetting the connection on my camera

- Removing the app and re-install it

- Removing the Camera from the GoPro app and re-adding it

- Restarting my phone

-Restarting my camera after every change that I have done

-Insuring that the latest update is downloaded

-Removing the memory card & turning the camera without it

-Rebooting the camera after re-installing the memory card

 

And nothing worked out :( and the current situation is:

 

- I can see the camera in the paired devices list via bluetooth, yet it doesn't seem to get connected

- The GoPro App can see the camera, yet I'm unable to see the media saved on it.

- The WIFI list of networks does not show the GoPro camera like before

- I tried to add the GoPro WIFI network manually and it appears in the list of previously connected networks (only when I go to Advanced > Manage Networks)

 

I hope you could help me to solve this issue asap cause it's been a while that I'm unable to upload my pictures :( Thank you!


Accepted Solutions
GoPro
Posts: 25,222

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

[ New ]

Hi @perin478

 

What happens if you check it through Control your GoPro?

Tap on the said option, then on the lower left-hand side tap on media.

 

Also, there was an update released yesterday.

Can you please check if the app is on 6.15.1?

 

Thanks!

Ej 

 

 

 

View solution in original post


All Replies
GoPro
Posts: 25,222

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

[ New ]

Hi @perin478

 

Have you tried changing the Wi-FI band?

If you have access to another device, try pairing the camera.

See if the same is observed.

 

Thanks!

Ej

Tourist
Posts: 10

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

[ New ]
I tried to connect my camera to my ipad and it got connected, so the issue is basically with my Android device.
GoPro
Posts: 2,593

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

[ New ]
@perin478
To change WiFi Band, go on your HERO7 then :
Preferences > Connections > Wi-Fi Band
Choose 2.4 Ghz, it's worth a try.
Tourist
Posts: 10

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

[ New ]
I did so and now my phone can see the GoPro WIFI and I connect to it but two things are happening now:
1- GoPro Wifi network says it's connected but without internet
2-My GoPro bluetooth still not getting connected and accordingly I'm unable to access my camera media and download them :(
GoPro
Posts: 25,222

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

[ New ]

Hi @perin478

 

Once connected to your camera's Wi-Fi it is normal for your prompt that the network does not have an internet connection.

Regarding the Bluetooth, does it see/detect the camera's ID?

 

 

Thanks!

Ej

 

Tourist
Posts: 10

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

[ New ]
You mean does it appear in the paired devices in the GoPro app? It's appearing in the main page of the GoPro app, yet as I told u it does not let me see the media and download the data on my phone.
And in the Bluetooth list of paired devices, it appears as if was previously paired but currently cannot connect to it
GoPro
Posts: 25,222

Re: Unable to connect my GoPro Hero7 to my Samsung S20 Ultra

[ New ]

What error message are you getting when tapping on View Media?

 

Thanks!

Ej