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09-23-2019 04:03 PM
Unable to access hero7 black through GoPro app by iphone xs
[ New ]I ve tried everything written such as, reset wi-fi settings, uninstalling and reinstalling the app, changing 5Ghz to 2,4 etc.
I am about to cry, please help me :(
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10-02-2019 01:26 AM
Re: Unable to access hero7 black through GoPro app by iphone xs
[ New ]Could you please try the following using the 6.1 App? This is a known Apple issue with iOS 13. The only way we know of to get rid of this issue is to restart the phone.
1. Restart your phone and try to connect again
2. If this does not work, please delete the camera entry and attempt to re-pair the camera.
Hope this helps
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09-23-2019 04:33 PM
Re: Unable to access hero7 black through GoPro app by iphone xs
[ New ]
I'm sorry to hear you're having issues with the app! We're actually aware of this and will be addressing it in future releases.
Thanks!
Ej
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09-24-2019 12:28 AM
Re: Unable to access hero7 black through GoPro app by iphone xs
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09-24-2019 01:53 AM
Re: Unable to access hero7 black through GoPro app by iphone xs
[ New ]Sorry about that, the issue is iOS 13 as the new OS was released recently, we haven't updated GoPro App yet but as @aragon1006 mentionned this is coming very soon > https://www.instagram.com/p/B2wTRUOn1E2/
Hope you can be a little patient, the update will bring many fixes, iOS13 support and new things :))
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10-02-2019 01:26 AM
Re: Unable to access hero7 black through GoPro app by iphone xs
[ New ]Could you please try the following using the 6.1 App? This is a known Apple issue with iOS 13. The only way we know of to get rid of this issue is to restart the phone.
1. Restart your phone and try to connect again
2. If this does not work, please delete the camera entry and attempt to re-pair the camera.
Hope this helps