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Tourist
Posts: 4

Unable to Share video from Quik app externally

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Hi, I'm pretty new to the quik app. But I cant for the life of me find a way to share any edited videos from the app. I edit a video hit share button and it thinks for a second, flashes then nothing....
I've reinstalled the app, subscribed to Quik, made several different videos all about 5min long.
For some reason I can save the raw video off my camera to the app then share it. But as soon as I do any editing to it I can't get it outside of the app?
Please help.

I'm using a GoPro Hero 7 black and Android phone with the latest Quik version downloaded today.
Tourist
Posts: 4

Re: Unable to Share video from Quik app externally

[ New ]
Update: it seems to be when I change the video to 16:9 ratio frame. I can edit and share or export video if I keep it 4:3 but if I change to 16:9 (which is what I want). I can't share the video? Anyone know why? I've been messing with this app for hours!
GoPro
Posts: 28,439

Re: Unable to Share video from Quik app externally

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Hi @kornchip

 

Thanks for the details shared.

What phone are you using?

Do you still remember the original resolution these videos were recorded in?

I was not able to replicate this. I did a couple of test edits using a Huawei P30, Quik 8.7 version.

If you haven't yet, please try the steps on GoPro Quik: How to Resolve Crashing or Freezing Issues

If it's still the same, please send us a screenshot/recording of the error.

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: Unable to Share video from Quik app externally

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Im using a Huawei P30, Quik Version 8.7.

 

Original videos were shot in 2.7k 30fps in 4:3

 Ive since changed the frame to film in 16:9 on the camera settings as I made a mistake when doing the setup.

 

As soon as I try to change the frame in Quik to 16:9 it wont let me share or do anything with it. If I keep it 4:3 I can edit and share like normal. There is no error that comes up either. I hit the share button it does the grey/blue thinking circles for a couple of seconds and then goes back to the editing screen like nothing happened. The video is just stuck in the app if I change it to 16:9 inside the app.

 Its a shame as I really wanted to use the videos and with a 4:3 frame I feel like they just arent the same to view.

 

GoPro
Posts: 28,439

Re: Unable to Share video from Quik app externally

[ New ]

Thanks for the details. @kornchip

The previous test I did was a multi-clip edit.

I was able to replicate this on a single clip edit. 

Recordings on 1440/30 4:3 do not seem to have this issue.

We'll post back for updates.

 

Regards,

Ej

Tourist
Posts: 4

Re: Unable to Share video from Quik app externally

[ New ]
Yes, this was only one clip. As far as editing all I did was trim the start and end, added a filter to adjust the color and change the frame to 16:9.
It let me do everything apart from the frame change.
Thanks
GoPro
Posts: 3,163

Re: Unable to Share video from Quik app externally

[ New ]
@kornchip
Thanks a bunch for finding this mean nasty bug! So I've investigated and apparently it happens with 4:3 media and if you choose format 16:9 or 9:16.
I have reported this bug for the team to fix!

Thank you :)