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Tourist
Posts: 4

Unable to Share Clip from end of video

Hi

 

infuriating problem. i am trying to Share a 5 sec Clip from my Hero Session to either my ipad of iphone on the Capture app. If i select a 5 sec clip from the start of the 12min video the Preview will load & i can download the clip, if however i select a 5 sec clip from the end of the 12min video (i need 11:18 to 11:23) then it fails every time & says 'Unable to Share, try turning your camera off & on again'. I have done this many times, i have made sure i have the latest updates to Capture on both iPad & iphone, completely restarted those & it is still happening. I have tried ringing GoPro but they are closed. VERY ANNOYING

 

any thoughts?

 

JB

Tourist
Posts: 4

Re: Unable to Share Clip from end of video

...as an update, i have tried the Share Clip feature to make a 5sec clip at various places throughout a variety of max 12min videos, it is fully functioning until i try to Share Clip on footage beyond 10:59 mins. WTF is going on? Whats the point of making the max length of videos 12min if you wont allow anyone to clip beyond 11mins!?!

 

Dear GoPro, please let me know what im doing wrong or how i get round this? Please can i also have an hour of my weekend back!?!

 

JB

GoPro Community Manager
Posts: 5,858

Re: Unable to Share Clip from end of video

@jb2010 - Our Support team is available 24/7 at https://gopro.com/help/PKBContactus. We'll do our best to help you with this issue.

 

Jeff