05-28-2019 12:16 PM
We hear your concerns and can assure you that we're working on full support for your Android device and many others in the future. Apologies for any inconvenience in the meantime.
05-29-2019 06:02 AM
I'm unable to connect my Gopro hero 7 black and Samsung A50 through wifi.
I have tried all possible solutions.
Both are updated to the latest firmware.
05-31-2019 11:48 AM
Sorry to hear about the trouble, @hardystar80675. Is this the first time you're connecting HERO7 Black camera with your Samsung A50? Or has it worked before and it just stopped connecting recently?
I also want to make sure that we don't miss any potential troubleshooting step here, aside from updating all devices, have you already tried resetting the Wi-Fi connections?
- Remove your camera entry from the GoPro App's history.
- Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history.
- Reset your camera’s Wi-Fi settings using the instructions HERE.
- Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.
To narrow this further, have you also tested connecting the camera to a different mobile device (iOS 11 or newer and Android 6.0.1 or later)?
There are also some information here that might help: Troubleshooting GoPro App Connectivity Issues
06-01-2019 05:32 AM
Im also experiencing same problem connecting to the gopro hero 7 via app on my samsung A50. I can connect without problem using different phone and tablet except for the A50. Any suggestions how to fix it?
06-01-2019 05:37 AM
06-01-2019 07:53 AM
06-01-2019 10:53 AM
Thank you for the update, @hardystar80675. @cashrichpinoy, given all these details and troubleshooting steps already taken, I reckon there might be some sort of settings in Samsung A50 preventing the camera connection.
I'll have this shared to the team in charge and we'll keep everyone posted as soon as we have any further information. In the meantime, sorry for the inconvenience this may have caused you.
06-02-2019 10:03 AM
Hi, I'm having the same issue and the same error shows up as well but I have a Samsung S8. It was working before and now I can't preview my camera on the app. Please advise.