10-28-2019 04:26 AM
11-06-2019 04:33 AM
11-10-2019 04:15 PM
We appreciate you sharing, @boldbluff76322. Great to know that your camera is already connected successfully with the GoPro App.
For anyone else having issues with the connection, be sure to update your device to its latest OS version, and check your app stores for the latest version of the GoPro App available. Never forget to restart your device after every update.
We have been releasing new versions in the last weeks to fix bugs and improve performance. Let us know if you encounter any more issues. We'd be glad to look into them.
11-11-2019 09:35 AM
So after almost 8months of me facing and complaining about this issue I am really happy that my Gopro Hero 5 Black finally connects to my Samsung Galaxy A50.
Samsung have finally released an update that fixes the issue whatever it actually was and Gopro as well have released a software update for the camera.
Steps that worked for me:
1. Install the Nov 2019 system update and security patch on your mobile and update your gopro app on your mobile to the latest version or uninstall and reinstall it.
2. After the system update, disconnect or forget any connections to your gopro from your mobile's settings and factory reset your Gopro camera. I tried only wireless connection reset but it didn't work so I tried factory reset.
3. Try to connect with the camera via the app. If the camera update is available by itself install it or check for camera updates through the app and install the same on your camera. It will shut down and restart a couple of times when installing the update but then it will work fine.
Hope this helps you as well as ever since I posted about this issue there have been more than 86 messages regarding the same issue.
11-11-2019 07:32 PM