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Sightseer
Posts: 1
Accepted Solution

Trying to save a video I created

Hello, I created a video the other day. I am trying to save the video and it doesn’t seem to finish saving. It stay stuck at 100% for 10 plus hours. Also when I retry it again. The mobile app just freezes. Also, I reinstall the app and is still the same issue. Please help

Accepted Solutions
GoPro
Posts: 3,924

Re: Trying to save a video I created

Hi @rsiphan,

 

Are you trying to save a video from the GoPro App or Quik for Mobile?

 

If it is Quik for Mobile check out this link: https://gopro.com/help/articles/Question_Answer/Quik-for-mobile-Crashes

 

Let us know how it goes.

 

Cheers,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Trying to save a video I created

Hi @rsiphan,

 

Are you trying to save a video from the GoPro App or Quik for Mobile?

 

If it is Quik for Mobile check out this link: https://gopro.com/help/articles/Question_Answer/Quik-for-mobile-Crashes

 

Let us know how it goes.

 

Cheers,

Ryan