Troubelshooting in mobile app [ New ]

[daringsurf6323]

Hi.
I edited a video with quik software, but after getting export, the video stays vibrant and stagnant while playing it. As the video is photographed and shakes the image.

[haindash · Accepted solution]

@daringsurf6323 Sorry about that.

What kind of phones are you using? Is it an Android phone? This kind of issue is common when using devices that are not powerful enough to deal with multiple high resolution videos. The device cannot handle them and the transitions / images are shaky / stuttering.

You could try to lower the resolution of your videos.

[aragon1006]

Hi @daringsurf6323

What phone are you using? Do you have the phone and the app up to date?

Kindly try the troubleshooting steps on the articles below.

Quik for mobile Crashes

Quik for mobile - Supported Resolutions

Quik For Mobile - Choppy Playback

Let us know how it goes.

Thanks!
Ej

[haindash · Accepted solution]

@daringsurf6323 Sorry about that.

What kind of phones are you using? Is it an Android phone? This kind of issue is common when using devices that are not powerful enough to deal with multiple high resolution videos. The device cannot handle them and the transitions / images are shaky / stuttering.

You could try to lower the resolution of your videos.