Trimmed video not saving. Stuck on preparing [ New ]

[haindash]

Hi @simongmix 

Interesting that you isolated the issue to 4k/60fps. I tried to reproduce this particular steps with QA but again we were able to save the new trimmed clip without any issue.

Watch out for update 6.2.1.

[haindash]

@simongmix 

We have a beta tester community if you're interested to join:

To beta test GoPro App with us you will have to fill out a NDA first.
Here: https://goprorc.az1.qualtrics.com/jfe/form/SV_3dRVirHRT9IfmBf

When it's done and I have you on our testers' list you can ask access to either one of those groups:

iOS GROUP: https://www.facebook.com/groups/goproapp.ios.beta
OR
ANDROID GROUP: https://www.facebook.com/groups/goproapp.android.beta

I manage this small beta community - it's a place for users to share feedback, bug report, ideas, questions, videos etc...

6.2.1 is about to be released soon so it will not be beta tested but future releases will.

[simongmix]

Thank you, Haindash. Info submitted.

[haindash]

I got your NDA, I've added you to our testers' list.
To access you have to open this link on your phone
https://play.google.com/apps/testing/com.gopro.smarty

I didn't see you request access to the Facebook group. Don't hesitate to do so it's a good place to exchange about the current version and beta, bugs etc...

[heroicrang5072]

I am actually having the exact same issue: trimmed 4k @ 60fps video stuck on 'preparing' screen when trying to save to phone. I also have a Samsung S9 so maybe its a compatibility issue with this model phone. Im running the most up to date software.

[haindash]

@heroicrang5072 @simongmix 

I'm hearing from QA that the development team is working on trim issue. The app is being updated on a regular basis with many bug/crash fixes and improvements. We're on it!