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GoPro
Posts: 2,340

Re: Trimmed video not saving. Stuck on preparing

[ New ]

Hi @simongmix 

Interesting that you isolated the issue to 4k/60fps. I tried to reproduce this particular steps with QA but again we were able to save the new trimmed clip without any issue.

Watch out for update 6.2.1.

GoPro
Posts: 2,340

Re: Trimmed video not saving. Stuck on preparing

[ New ]

@simongmix 

We have a beta tester community if you're interested to join:

To beta test GoPro App with us you will have to fill out a NDA first.
Here: https://goprorc.az1.qualtrics.com/jfe/form/SV_3dRVirHRT9IfmBf

When it's done and I have you on our testers' list you can ask access to either one of those groups:

iOS GROUP: https://www.facebook.com/groups/goproapp.ios.beta
OR
ANDROID GROUP: https://www.facebook.com/groups/goproapp.android.beta

 

I manage this small beta community - it's a place for users to share feedback, bug report, ideas, questions, videos etc...

6.2.1 is about to be released soon so it will not be beta tested but future releases will.

Hiker
Posts: 7

Re: Trimmed video not saving. Stuck on preparing

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Thank you, Haindash. Info submitted.
GoPro
Posts: 2,340

Re: Trimmed video not saving. Stuck on preparing

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I got your NDA, I've added you to our testers' list.
To access you have to open this link on your phone
https://play.google.com/apps/testing/com.gopro.smarty

I didn't see you request access to the Facebook group. Don't hesitate to do so it's a good place to exchange about the current version and beta, bugs etc...
Sightseer
Posts: 1

Re: Trimmed video not saving. Stuck on preparing

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I am actually having the exact same issue: trimmed 4k @ 60fps video stuck on 'preparing' screen when trying to save to phone. I also have a Samsung S9 so maybe its a compatibility issue with this model phone. Im running the most up to date software.
GoPro
Posts: 2,340

Re: Trimmed video not saving. Stuck on preparing

[ New ]

@heroicrang5072 @simongmix 

I'm hearing from QA that the development team is working on trim issue. The app is being updated on a regular basis with many bug/crash fixes and improvements. We're on it!