04-05-2019 12:18 AM
Sounds if you are looking for files and folders that are present or absent, would it help to compare what is on my tablet with what is expected? If so, please tell me what I should find.
04-05-2019 08:00 AM
I uninstalled and reinstalled the updated version of the app - Version 5.21 (7835) - on my Lenovo tablet and also cleared the cache in the app settings. I downloaded a new video to the tablet using the Quik Key. When I attempted to trim I received the options of: "Save copy to phone" or "Save copy to app gallery". Choosing either option resulted in the following message: "Let's Try That again. There was a problem preparing your video." This is on the Lenovo Tab 10 running Android 8.1.0
04-08-2019 12:45 AM
This is starting to drive me a little nuts. I was so excited to finally access my heaps of stored video.
Same error message here and app will not let me trim or take a still shot from video footage. The app freezes while taking a still. And is unable to prepare video in the trim feature.
I just upgraded to a new tablet and was excited about how streamlined the gopro process was now paired to a tablet rather than PC.
This was all After a year of letting my gopro 6 and gimbal collect dust because my older PC was unable to handle the quality of my newer camera. Stockpiling and storing footage is no fun if you can't do anything with it!
I've invested to much money in tech just to be even able to view clips and yet again the GOPRO app has failed miserably
Sure I can take a screenshot or use third party software to try to shorten my clips but the process is again complicated and time consuming.
Whatever happened to gopro studio or splice or any of the software that actually somewhat worked?
Huge disappointment again to hear others are having this same issue and GOPROs support is "WE WILL TAKE THIS ISSUE BACK TO OUR PROGRAMMERS"
Im rather tech savvy and I feel like i need a PHD to do anything but just watch my footage
How many updates do we need to get these bugs worked out?
Till another update comes out my camera is back on the shelf!?!?
04-10-2019 08:05 AM
04-10-2019 02:13 PM