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GoPro Apps for Mobile
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Tourist
Posts: 4

Re: Trim no longer working in app

Yep. It has always worked, up until recent version, as reported by others on this thread.
Thanks for looking into it.
To recap, trim with footage on camera = won't save select trim section.
Trim with footage downloaded to phone = it saved blank 1 second file
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GoPro
Posts: 18,397

Re: Trim no longer working in app

 

Hi @rockybeach86055

 

We have a member who confirmed that uninstalling and reinstalling the app solved the trimming issue.

https://community.gopro.com/t5/GoPro-Apps-for-Mobile/Unable-to-trim-videos-in-the-app-with-the-lates...

 

Thanks!

Ej

 

 

 

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Hiker
Posts: 19

Re: Trim no longer working in app

I have uninstalled and reinstalled multiple times and still have the same issue

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GoPro
Posts: 18,397

Re: Trim no longer working in app

 

Hi @tdoyle9871

 

It should be working.

I have just tested a video file and was able to trim and save the clip. This is both on an Android and an iOS device.

 

 

Thanks!

Ej

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Hiker
Posts: 19

Re: Trim no longer working in app

Attached is a screen shot of the same error message after uninstalling and re-installing the GoPro app again.

gopr.jpg
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GoPro
Posts: 15,313

Re: Trim no longer working in app

Hello @tdoyle9871 . Is it GoPro App version 5.1.1 that is installed on your device? Are you still having the issue only on your Lenovo device? Check and make sure that it is updated to the latest OS version as well. Please keep us posted. Thanks!

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Hiker
Posts: 19

Re: Trim no longer working in app

Yes. I am running 5.1.1 for the GoPro app and Android 8 for the Lenovo tablet. The issue is on the Lenovo device. I have not had issues on my Samsung Galaxy S7 phone. I'd strongly prefer to use the Lenovo tablet to edit due to the larger screen size and larger internal storage space (since the GoPro app does not allow a user to save videos to an SD card)

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GoPro
Posts: 15,313

Re: Trim no longer working in app

This is noted, @tdoyle9871. Well pass this along to the team. We're working on full support for Android devices and many others in the future. We will keep you in the loop for updates. Thanks!