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Tourist
Posts: 5

Transitions are not rendering properly in Quik mobile for Android

Transitions are not rendering properly and causing the processed video to freeze and shake. I've tried changing every setting available in the app, and the only thing that helps is to disable 60fps, pro quality, and 1080p.. essentially creating a 720p video. But why would I only want 720p? My old Samsung Galaxy s6 rendered 1080p just fine in Quik.

 

I'm currently running the latest version of Quik (as of Jan. 21, 2018) on a Samsung Galaxy S8+ with all the latest updates installed. You can't have a more top-of-the-line phone than this, so the problem must be the Quik app itself. This is very frustrating because Quik used to be one of my favorite apps for editing my GoPro footage.

 

Is there a fix in the works or even a beta version I could try?

 

 

GoPro
Posts: 454

Re: Transitions are not rendering properly in Quik mobile for Android

Hi,

 

Sorry about that.

There are issues on Samsung devices with multiple high resolution videos that causes stutter in transitions, it's a hardware/software video decoding thing and we're looking at solutions but not easy. There's no fix for now.

Tourist
Posts: 3

Re: Transitions are not rendering properly in Quik mobile for Android

Hi,

 

How long it will take to solve an issue which has started July 2017 when quic 4.1 was lunched?

We have March 2018 (if you forgot) and you haven't provide any solution yet. 

Treating Samsung customers (and probably not only) with this aproach is really unproffesional.

 

And please stop past and quote the same sentence "There are issues on Samsung devices with multiple high resolution videos that causes stutter in transitions, it's a hardware/software video decoding thing and we're looking at solutions but not easy. There's no fix for now." which is like a not funny joke.

 

For all who still want to use quik please try with quic 1.5.0. It works for my samsung A5.

Fotage doesn't freeez but cons is no 60fps support.

 

Tourist
Posts: 5

Re: Transitions are not rendering properly in Quik mobile for Android

I agree that this is getting ridiculous. This problem is bad enough that I'm starting to reconsider buying a Hero 6, and maybe purchasing a competitor's action cam instead. I've been a GoPro fan for years and always buy the latest cams, but if they're not going to take this issue seriously and get it fixed, it may be time to move on to another brand unfortunately.

Tourist
Posts: 3

Re: Transitions are not rendering properly in Quik mobile for Android

Yes agree, competence on the market is really big, and similar products are very matured now and much more cheaper comparig to the footage quality. When I did decision and bought gopro, one of the reasons was the additiinal software and customer support. Both of them are currenty GONE. No workig apps, No proffesionl support.

Sad to say, but there is no reason to recommend the gopro to anyone.
GoPro
Posts: 454

Re: Transitions are not rendering properly in Quik mobile for Android

@loyaltree14660@boldhero0785

I hear your frustration, if I could say more than this same response I give, I would.

The issue has been raised, again and again, by myself and others, we are not ignoring, we are doing the best we can. I agree that it's currently not good enough. Sorry, but believe it or not, I'm on your side.

Tourist
Posts: 3

Re: Transitions are not rendering properly in Quik mobile for Android

Hi,

 

please resolve this issue, its a nice app and with this issue is unusable, I have a  Samsung Galaxy Note 4 (SM-N910c)

GoPro
Posts: 454

Re: Transitions are not rendering properly in Quik mobile for Android

What's the resolution of the original footage? 4K? 1080? If it's 4K know that very few devices can handle 4K on iOS for example pretty much only the latest iPad Pro and iPhoneX can handle it in Quik. So I recommend 1080 for sure.