Transferring from Gopro APP ( Fusion) to Iphone X "Failed: Unknown Reason"

[shawnfate]

Hi Guys, Im trying to save media from the camera to the phone but it keep failing.

any ideas?

[shawnfate · Accepted solution]

Ok I found out i cant save it to iphone.

However, watching youtube videos i notice peoples mobile apps have where you can access the cloud and put the phone in landscape mode for overcapture, which is really what i planned on using mobile for.

My app doesnt have either, no way to get to cloud and no overcapture button. Im thinking i may need to update but i just downloaded the app yesterday and i'm not seeing an update for it.

[shawnfate]

Update: updated firmware to beta 2.0 in the fusion , it didnt change anything.

also cant share to facebook or youtube. the "preparing file" gets stuck at 30 percent.

I left the screen up for almost 2 hours, its a 10 second video.

[shawnfate · Accepted solution]

Ok I found out i cant save it to iphone.

However, watching youtube videos i notice peoples mobile apps have where you can access the cloud and put the phone in landscape mode for overcapture, which is really what i planned on using mobile for.

My app doesnt have either, no way to get to cloud and no overcapture button. Im thinking i may need to update but i just downloaded the app yesterday and i'm not seeing an update for it.

[shawnfate]

Ok so my problem has worked itself out for anyone else this might happen to.

i reset my connection on the fusion several times and now the app is working correctly.

I now have overcapture and can save the media locally.

rendering is much faster than using fusion studio IMO.

Also it shared to facebook in a matter of seconds.