Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Sightseer
Posts: 1

Time lapse save to iPhone not supported

Hello,

i have a iPhone 6 and Hero 4. When using the GoPro app, I can download all files (photos and videos) without issue. If I record a time lapse video, when I try to save it to my iPhone library it always says "download error"  "file type not supported". It looks to be a .mp4 file so I don't understand why it won't download?? 

Ive tried restarting the app, phone etc but still has this issue. 

Any ideas?

thanks!