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Tourist
Posts: 2
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Thought wifi connect smartphone and go pro camera

First of all, my smart phone is Nokia 7 plus and I have gopro hero 7 black camera. I have connect phone and gopro camera before. But yesterday, my phone cannot connect my gopro camera thought wifi. Only open gps that can be connect camera, but use wifi cannot connect phone, please follow my issues, thanks

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GoPro
Posts: 14,964

Re: Thought wifi connect smartphone and go pro camera

Hi @kuvymk

 

All versions of Android currently running the GoPro App must have Location Services enabled on your phone/device in order for the GoPro App to successfully scan for cameras. Enabling location services does not collect user data.

 

Regarding the connection issue, try resetting the Wi-Fi and Bluetooth connections between your camera and the app, reset the Wi-Fi on your GoPro, then re-pair the two. Learn how to reset connections in our troubleshooting article - https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

Let us know how it goes.

 

Thanks!

Ej

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Highlighted
GoPro
Posts: 14,964

Re: Thought wifi connect smartphone and go pro camera

Hi @kuvymk

 

All versions of Android currently running the GoPro App must have Location Services enabled on your phone/device in order for the GoPro App to successfully scan for cameras. Enabling location services does not collect user data.

 

Regarding the connection issue, try resetting the Wi-Fi and Bluetooth connections between your camera and the app, reset the Wi-Fi on your GoPro, then re-pair the two. Learn how to reset connections in our troubleshooting article - https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

Let us know how it goes.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: Thought wifi connect smartphone and go pro camera

I have reset gopro, but istill need to open wifi and GPS together. Before I just open wifi that can be connect my phone, it is not necessary to open GPS. But now must be open both that can connect my phone. I don't wanna open GPS