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Tourist
Posts: 4

There was a problem preparing your edit

[ New ]
Hi guys

I have this message when trying to save my clips:
"There was a problem preparing your edit"
at 90% of job.
How can I fix this?

I have a Samsung Galaxy Note 8 with Android 9, and after factory reset, Gopro Quik not working anymore.
I stopped, clean the cach, paired again, but no results.
Uninstalled and installed again, no results.
Camera is gopro 7 black.

Best regards,
Daniel

Accepted Solutions
Tourist
Posts: 4

Re: There was a problem preparing your edit

[ New ]
I have fixed!!!
I can not explain exactly how, but I have done this:
- downgrade to version 10.2 - same error
- downgrade to 10.1 - no error, I can save the movie.
- upgrade to 10.3 - all good

Best regards,
Daniel

View solution in original post


All Replies
GoPro
Posts: 31,976

Re: There was a problem preparing your edit

[ New ]

Hi @dpop100

 

What version is the app on?

Please try the steps on GoPro Quik: How to Resolve Crashing or Freezing Issues

Also, would you be able to check the chipset of your phone?

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: There was a problem preparing your edit

[ New ]
App is 10.3 (11359)
Samsung Galaxy Note 8 (SM-N950F) 64bit - Samsung Exynos 9 Octa 8895 (10nm)
I have tryed all steps, same message at 90% of preparing my edit.
The app worked realy well before factory reset.
Tourist
Posts: 4

Re: There was a problem preparing your edit

[ New ]
Any news?

Best regards,
Daniel
GoPro
Posts: 3,639

Re: There was a problem preparing your edit

[ New ]
Hi,

What kind of edit are you making?
Is that a multi-clip edit (Story) with several media photos/videos? What kind of media are you using? Is that a lot of media, did you try making a test project with only some photos of one/two videos to see if it works in that case?
Maybe there is something wrong with your particular media selection so it would be best to test with one / two media.
Tourist
Posts: 4

Re: There was a problem preparing your edit

[ New ]
I have fixed!!!
I can not explain exactly how, but I have done this:
- downgrade to version 10.2 - same error
- downgrade to 10.1 - no error, I can save the movie.
- upgrade to 10.3 - all good

Best regards,
Daniel
GoPro
Posts: 31,976

Re: There was a problem preparing your edit

[ New ]

Great! @dpop100

Thanks for the update.

Feel free to post back if anything comes up.

 

GoPro
Posts: 3,639

Re: There was a problem preparing your edit

[ New ]
Oh that's great to hear, strange what happened there and strange how it got fixed, but happy to hear that, thanks for letting us know :)