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Sightseer
Posts: 1
Accepted Solution

The media is not being loaded on the mobile

When I connect my GoPro Hero3 with the app everything works perfectly, but it isn’t loading the media from the camera. Disconnection, powering down the camera, reconnection did not resolve issue, and it still appearing the message: “It’s not possible to load the media”. What else can I do?
Thanks for attention

Accepted Solutions
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GoPro
Posts: 3,924

Re: The media is not being loaded on the mobile

Hi @isabragatto,

 

Give these steps a try and let us know how it goes!

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Unable-to-View-Camera-Media-in-the-GoPro-A...


Hopefully that helps.

 

Cheers,

Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: The media is not being loaded on the mobile

Hi @isabragatto,

 

Give these steps a try and let us know how it goes!

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Unable-to-View-Camera-Media-in-the-GoPro-A...


Hopefully that helps.

 

Cheers,

Ryan