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GoPro Apps for Mobile
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Tourist
Posts: 3

The app will not accept new media. However can download on my lap top.

 
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GoPro
Posts: 6,097

Re: The app will not accept new media. However can download on my lap top.

Hi @vance67,

 

Can you please check all files on your phone or desktop app. 

It normally happens when the file has incorrect time and date. 

 

Just check all photos and videos and probably it's just on the middle or bottom part. 

 

-Jay

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Tourist
Posts: 3

Re: The app will not accept new media. However can download on my lap top.

thx your time. Again nothing has downloaded so no date. If there was I would have no clue what be the correct date.
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GoPro
Posts: 6,097

Re: The app will not accept new media. However can download on my lap top.

What device are you using? @vance67

 

 

Highlighted
Tourist
Posts: 3

Re: The app will not accept new media. However can download on my lap top.

The Hero 8 black and my phone is a Samsung 10 android of course. thx again don't want too take up your time. I will figure it eventually.