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Reply
Tourist
Posts: 6

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

I was in 3 different locations, some of them once in a lifetime and was not able to login. Luckily I also had my Sony X1000 with me, so it wasn't a complete loss. Coming back from the trip I got the Sony X3000 which has a good mobile and home applications. No login required no registration required. Go anywhere in the world and instantly shoot without internet connection required to login. I also noticed better image quality, better low light, longer battery life, gps tracking and so on than my Hero5 Black. And with a small device I can use all my GOPro mounts. Since then I never used the Hero5 Black and a month ago I gave it away.

I think that's what GoPro wants: annoy their customers until they turn away from GoPro.

Tourist
Posts: 20

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

 
Sightseer
Posts: 1

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

I have the same issue as above. Why login when you are using the app purely to review angles and review footage? Uploading I understand.
GoPro Community Manager
Posts: 5,862

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

We released a new version of the app a couple of weeks ago that allows users to bypass the login when there is no service. If you have not updated the app, please do. Thanks, Jeff
Tourist
Posts: 6

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

This is a huge step in the right direction.  But there is no perceived  value at all.  It's outside the accepted practices of other mobile apps and is why this is getting such blowback.  Entice the customer, create something very cool that will make us WANT to log in. Otherwise it's a big black eye to the user when the login pops up.

Tourist
Posts: 6

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

 
Tourist
Posts: 4

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

i'm glad this topic is getting a lot of response. 

 

all we want is an app that we open and IMMEDIATELY we have access to the camera. we don't want to look at other pictures, we don't want to --- i don't even know what the app is trying to do honestly.

 

we want to open the app, go to our camera (assuming we've connected to wifi), and start filming, then review our own footage, then film again. 

 

i'm glad that this discussion has caused some change in the app, and i guess it has solved the specific issue of not having any internet connectivity. thanks for that.

 

but even with internet, it still does log us out, and the spontaneous moment that i wanted to capture is now gone because i'm trying to remember my gopro password for SOMETHING I DON'T EVEN WANT. 

 

please, PLEASE, just remove the requirement to login at all. if people want to use the whatever features come with logging in, let them do that. but i am fairly positive that most users just. want. to. control. the. camera. 

Tourist
Posts: 6

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

Spiry, you may have missed it: the only reason GoPro has us log in is to collect user data allegedly to improve the user experience in the product.  There's nothing else value added.  That is why it ONLY annoys the crap out of the user.  Similar to a very poorly planned travel ban.  Best to rescind the login idea and try something else, I say.