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%3CLINGO-SUB%20id%3D%22lingo-sub-17303%22%20slang%3D%22en-US%22%3ETHIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17303%22%20slang%3D%22en-US%22%3E%3CP%3EI%20really%20don't%20understand%20this...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20Hero4%20Silver%20sends%20a%20WiFi%20signal%20to%20my%20iOS%20device%20for%20remote%20control%20with%20the%20Capture%20app.%20But%20in%20order%20to%20use%20this%20closed%20connection%2C%20I%20first%20have%20to%20connect%20to%20the%20internet%20and%20log%20in%3F%20%26nbsp%3BSo%20I%20need%20to%20disconnect%20from%20my%20GoPro%2C%20connect%20to%20the%20internet%2C%20login%2C%20disconnect%20from%20the%20internet%2C%20reconnect%20to%20my%20GoPro...%20and%20now%20I%20can%20use%20the%20app%20with%20my%20camera.%20%26nbsp%3BThis%20is%20frustrating%2C%20cumbersome%2C%20and%20makes%20no%20sense%20at%20all%20from%20a%20usability%20standpoint.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20I%20only%20had%20to%20do%20this%20once%20per%20iOS%20device%2C%20maybe%20this%20would%20be%20ok.%20But%20during%20the%20shoot%2C%20the%20Capture%20app%20LOGS%20OUT%20for%20no%20reason%20and%20I%20have%20to%20do%20the%20whole%20process%20again.%20%26nbsp%3BIf%20I'm%20at%20a%20shoot%20in%20a%20remote%20location%20without%20internet%2C%20I%20CAN'T%20USE%20THE%20APP.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20absolutely%20does%20not%20make%20sense%20at%20all.%20If%20we%20need%20to%20login%20to%20use%20the%20new%20PLUS%20function%20to%20upload%20things%2C%20fine.%20But%20I%20don't%20use%20that.%20The%20Login%20should%20NOT%20be%20required%20to%20use%20the%20Control%20-%20dare%20I%20say%20Capture%20-%20functions%20of%20the%20app%20and%20camera.%20It%20should%20be%20separate%20and%20only%20necessary%20if%20you%20wish%20to%20use%20the%20PLUS%20upload%20functions.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20change%20this%20functionality%20and%20fix%20the%20app%20so%20we%20can%20use%20it%20without%20needing%20to%20log%20in%2C%20which%20requires%20internet%20and%20changing%20networks%20-%20assuming%20you%20HAVE%20internet%20in%20your%20location.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17319%22%20slang%3D%22en-US%22%3ERe%3A%20THIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17319%22%20slang%3D%22en-US%22%3E%3CP%3Ei%20read%20some%20other%20similar%20threads%20here%2C%20but%20i%20want%20to%20reiterate%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eeven%20after%20logging%20in%2C%20during%20the%20recording%20session%20-%20meaning%20anywhere%20from%201%20to%2020%20minutes%20after%20logging%20in%20-%20the%20app%20WILL%20log%20you%20out%20and%20you%20are%20screwed%20if%20you%20have%20no%20internet%20connection%20on%20site.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethe%20app%20logs%20you%20out%20well%20within%2030%20days%2C%20sometimes%20within%20minutes.%20this%20is%20absolutely%20unusable.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17434%22%20slang%3D%22en-US%22%3ERe%3A%20THIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17434%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F10391%22%20target%3D%22_blank%22%3E%40spirywave78437%3C%2FA%3E%20-%20This%20is%20definitely%20unusual.%20Can%20you%20let%20me%20know%20what%20version%20of%20the%20Capture%20app%20you're%20using%20(Settings%26gt%3BAbout)%3F%20Also%2C%20is%20there%20anything%20else%20operating%20on%20your%20iPhone%20when%20this%20happens%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17803%22%20slang%3D%22en-US%22%3ERe%3A%20THIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17803%22%20slang%3D%22en-US%22%3EJeff%2C%3CBR%20%2F%3E%3CBR%20%2F%3EHow%20do%20we%20reach%20GoPro%20and%20voice%20our%20frustration%20with%20the%20Capture%20Login%20requirement%3F%20I%20have%20put%20in%20a%20couple%20email%20support%20tickets%2C%20the%20system%20says%20to%20expect%20a%20response%20in%2024-48%20hours%20but%20more%20than%20a%20week%20has%20past.%20GoPro%20doesn't%20allow%20messages%20on%20Facebook.%20I%20have%20voiced%20frustration%20here%20along%20with%20others%2C%20I%20have%20voiced%20my%20frustration%20on%20the%20Apple%20App%20Store%20and%20have%20seen%20numerous%20others%20who%20share%20my%20point%20of%20view.%20I%20checked%20some%20online%20reviews%20such%20as%20B%26amp%3BH%20Photo%20and%20peo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Reply
Tourist
Posts: 8

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

I just REMOVED ALL GOPRO SOFTWARE from my MAC because it is now autonomously deleting all mp4 files from any SD card I insert.

 

Procedure: 

1 record videos

2 insert sd card in computer

3 wait

   a. gopro app pops up

   b. files appear

   c. files disappear and are nowhere to be found on computer.

 

Before GOPRO deletes my files 2017-02-05 at 7.17.05 AM.png

AFTER GOPRO deletes my files 2017-02-05 at 7.17.14 AM.png

 

when will the gopro sw insanity stop? they should hire me to run their sw group. step one i'd fire the idiots. i've had that job. it's called fix this sw team.

Hiker
Posts: 12

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

Well they updated capture 3.2 and now there is an "offline" mode, yay a step in the right direction.
Tourist
Posts: 6

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

Thank for contributing here.  Forced Login not only MUST go, but GoPro needs to apologize all over themselves for it.  GoPro customers tend to be big fans of these products when we invest in them.  Don't take it for granted.

Tourist
Posts: 7

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

Agreed. This has made many of the best functions of the camera unusable and unreliable. The 30 day login rule is not accurate. I have had to login many times within one month, and you never know quite when it is going to require it. If you quit the app or force quit the app when it becomes unresponsive there is a good chance you will have to login again. I use it often in areas with limited or no cell service. The result being the desired use of the camera becomes inoperable. The shoot and shots are missed. This is the feedback everyone is trying to relay to GoPro. We don't need the app login to relay our user experience or other personal data. What we need is to be able to actually use the app. Ridiculous.

Tourist
Posts: 23

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.


@erickgibson wrote:

Agreed. This has made many of the best functions of the camera unusable and unreliable. The 30 day login rule is not accurate. I have had to login many times within one month, and you never know quite when it is going to require it. If you quit the app or force quit the app when it becomes unresponsive there is a good chance you will have to login again. I use it often in areas with limited or no cell service. The result being the desired use of the camera becomes inoperable. The shoot and shots are missed. This is the feedback everyone is trying to relay to GoPro. We don't need the app login to relay our user experience or other personal data. What we need is to be able to actually use the app. Ridiculous.


GoPro seems hellbent on getting their users personal data for marketing as the most recent update still doesn't remove the login requirement.  This has nothing to do with helping with helping their customers, this is solely a monetary decision on GoPro's part.

GoPro Community Manager
Posts: 5,862

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

A new version of the Capture app was released on Feb. 1. The new version allows you to bypass the login when you're in an area without service. Jeff
Tourist
Posts: 2

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

@jefft
This does not resolve the issue. Still if I have limited access to internet (small data package in foreign countries) I am forced to go into airplane mode for using the app to preview gopro.
This workaround is not at all solving the problem of your customers.
Tourist
Posts: 23

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.


@bluebluff03605 wrote:
@jefft
This does not resolve the issue. Still if I have limited access to internet (small data package in foreign countries) I am forced to go into airplane mode for using the app to preview gopro.
This workaround is not at all solving the problem of your customers.

This login requirement is not about solving their customers problems.  If GP were serious about helping their customers, they would have removed it or made it a permanent "Not now" option upon opening the app.  They put months weeks into pushing out this latest update after all of the negative feedback from users, and this is the best they could do, pretty sad.  This is purely about greed, acquire as much of their customers data as possible for marketing.  If it were anything else, they would have removed the account requirement.