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%3CLINGO-SUB%20id%3D%22lingo-sub-17303%22%20slang%3D%22en-US%22%3ETHIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17303%22%20slang%3D%22en-US%22%3E%3CP%3EI%20really%20don't%20understand%20this...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20Hero4%20Silver%20sends%20a%20WiFi%20signal%20to%20my%20iOS%20device%20for%20remote%20control%20with%20the%20Capture%20app.%20But%20in%20order%20to%20use%20this%20closed%20connection%2C%20I%20first%20have%20to%20connect%20to%20the%20internet%20and%20log%20in%3F%20%26nbsp%3BSo%20I%20need%20to%20disconnect%20from%20my%20GoPro%2C%20connect%20to%20the%20internet%2C%20login%2C%20disconnect%20from%20the%20internet%2C%20reconnect%20to%20my%20GoPro...%20and%20now%20I%20can%20use%20the%20app%20with%20my%20camera.%20%26nbsp%3BThis%20is%20frustrating%2C%20cumbersome%2C%20and%20makes%20no%20sense%20at%20all%20from%20a%20usability%20standpoint.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20I%20only%20had%20to%20do%20this%20once%20per%20iOS%20device%2C%20maybe%20this%20would%20be%20ok.%20But%20during%20the%20shoot%2C%20the%20Capture%20app%20LOGS%20OUT%20for%20no%20reason%20and%20I%20have%20to%20do%20the%20whole%20process%20again.%20%26nbsp%3BIf%20I'm%20at%20a%20shoot%20in%20a%20remote%20location%20without%20internet%2C%20I%20CAN'T%20USE%20THE%20APP.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20absolutely%20does%20not%20make%20sense%20at%20all.%20If%20we%20need%20to%20login%20to%20use%20the%20new%20PLUS%20function%20to%20upload%20things%2C%20fine.%20But%20I%20don't%20use%20that.%20The%20Login%20should%20NOT%20be%20required%20to%20use%20the%20Control%20-%20dare%20I%20say%20Capture%20-%20functions%20of%20the%20app%20and%20camera.%20It%20should%20be%20separate%20and%20only%20necessary%20if%20you%20wish%20to%20use%20the%20PLUS%20upload%20functions.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20change%20this%20functionality%20and%20fix%20the%20app%20so%20we%20can%20use%20it%20without%20needing%20to%20log%20in%2C%20which%20requires%20internet%20and%20changing%20networks%20-%20assuming%20you%20HAVE%20internet%20in%20your%20location.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17319%22%20slang%3D%22en-US%22%3ERe%3A%20THIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17319%22%20slang%3D%22en-US%22%3E%3CP%3Ei%20read%20some%20other%20similar%20threads%20here%2C%20but%20i%20want%20to%20reiterate%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eeven%20after%20logging%20in%2C%20during%20the%20recording%20session%20-%20meaning%20anywhere%20from%201%20to%2020%20minutes%20after%20logging%20in%20-%20the%20app%20WILL%20log%20you%20out%20and%20you%20are%20screwed%20if%20you%20have%20no%20internet%20connection%20on%20site.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethe%20app%20logs%20you%20out%20well%20within%2030%20days%2C%20sometimes%20within%20minutes.%20this%20is%20absolutely%20unusable.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17434%22%20slang%3D%22en-US%22%3ERe%3A%20THIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17434%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F10391%22%20target%3D%22_blank%22%3E%40spirywave78437%3C%2FA%3E%20-%20This%20is%20definitely%20unusual.%20Can%20you%20let%20me%20know%20what%20version%20of%20the%20Capture%20app%20you're%20using%20(Settings%26gt%3BAbout)%3F%20Also%2C%20is%20there%20anything%20else%20operating%20on%20your%20iPhone%20when%20this%20happens%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17803%22%20slang%3D%22en-US%22%3ERe%3A%20THIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17803%22%20slang%3D%22en-US%22%3EJeff%2C%3CBR%20%2F%3E%3CBR%20%2F%3EHow%20do%20we%20reach%20GoPro%20and%20voice%20our%20frustration%20with%20the%20Capture%20Login%20requirement%3F%20I%20have%20put%20in%20a%20couple%20email%20support%20tickets%2C%20the%20system%20says%20to%20expect%20a%20response%20in%2024-48%20hours%20but%20more%20than%20a%20week%20has%20past.%20GoPro%20doesn't%20allow%20messages%20on%20Facebook.%20I%20have%20voiced%20frustration%20here%20along%20with%20others%2C%20I%20have%20voiced%20my%20frustration%20on%20the%20Apple%20App%20Store%20and%20have%20seen%20numerous%20others%20who%20share%20my%20point%20of%20view.%20I%20checked%20some%20online%20reviews%20such%20as%20B%26amp%3BH%20Photo%20and%20peo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Reply
Tourist
Posts: 20

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

Jeff
Jeff
You there Jeff
Hellooo
Knock knock
We know your there Jeff
Hello
Are you going to talk to us Jeff
Hello
Jeffrey GoPro
Jeff all we want is what we paid for
Hello Jeff
GoPro Community Manager
Posts: 5,910

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

@gazzacbr and @kevinl47261 - I've commented on this issue already - back in October. You can read my comments here: https://community.gopro.com/t5/GoPro-Apps-for-Mobile/Capture-Login/m-p/17946/highlight/true#M1122

 

Thanks,

Jeff

 

Tourist
Posts: 2

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

So that's it? GoPro's position on this issue is we'll keep this major and really painful pain point (Inconveniently requiring log-ins regularly) so that we can discover other less painful painpoints in the wild? Wtf?

Just to remind you GoPro. You introduce features to make the customer's experience better and more convenient and not yours. I'm perfectly fine if you want to identify painpoints to imprive your products but don't do it at the expense of our convenience so that you can better yours. That's it. I love what GoPro has done and allowed me to do. I've owned and used GoPros since the Hero 3. But Hero 5 is gonna be my last. This is a really important issue that affects how your customers use your products and you're all stubbornly ignoring it and Brushing us off for the sake of data mining and market research.

What happened to "making us better storytellers by capturing our life's experiences"? We can't fully use our GoPros damnit! Why don't you listen and solve this painpoint!?
Tourist
Posts: 8

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

my thoughts for those who missed them click the link to the video.

 

My Thouhgts captured on a GOPRO

Sightseer
Posts: 1

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

Store the login credentials once and never ask again. If there's no internet, store those pains points that you capture until you get an internet connection later, then upload away.

The only time you need to prompt for login again is when you can reach your servers and the login fails. If you can't reach the servers, just keep storing those pain points and let the app be used offline.
Tourist
Posts: 6

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

I'm taking the trouble here too because the login requirement is a completely non-value-added pain! TAKE IT OUT! 

GoPro Community Manager
Posts: 5,910

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

@jays842 - The new version that was released on February 1 allows you to use the app for up to 24 hours without needing to login. If the login is an issue for you, you should update to this latest version.

 

Jeff

Tourist
Posts: 8

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

ANY LOGIN REQUIREMENT IS UNACCEPTABLE

 

I don't care what they released on Feb 1 or ever if it requires any login other than to the actual gopro device itself and even that is a burden. Somwebody at GOPRO needs to be fired. My wallet is closed until LOGIN GOES AWAY.

 

Austin Watson