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%3CLINGO-SUB%20id%3D%22lingo-sub-17303%22%20slang%3D%22en-US%22%3ETHIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17303%22%20slang%3D%22en-US%22%3E%3CP%3EI%20really%20don't%20understand%20this...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20Hero4%20Silver%20sends%20a%20WiFi%20signal%20to%20my%20iOS%20device%20for%20remote%20control%20with%20the%20Capture%20app.%20But%20in%20order%20to%20use%20this%20closed%20connection%2C%20I%20first%20have%20to%20connect%20to%20the%20internet%20and%20log%20in%3F%20%26nbsp%3BSo%20I%20need%20to%20disconnect%20from%20my%20GoPro%2C%20connect%20to%20the%20internet%2C%20login%2C%20disconnect%20from%20the%20internet%2C%20reconnect%20to%20my%20GoPro...%20and%20now%20I%20can%20use%20the%20app%20with%20my%20camera.%20%26nbsp%3BThis%20is%20frustrating%2C%20cumbersome%2C%20and%20makes%20no%20sense%20at%20all%20from%20a%20usability%20standpoint.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20I%20only%20had%20to%20do%20this%20once%20per%20iOS%20device%2C%20maybe%20this%20would%20be%20ok.%20But%20during%20the%20shoot%2C%20the%20Capture%20app%20LOGS%20OUT%20for%20no%20reason%20and%20I%20have%20to%20do%20the%20whole%20process%20again.%20%26nbsp%3BIf%20I'm%20at%20a%20shoot%20in%20a%20remote%20location%20without%20internet%2C%20I%20CAN'T%20USE%20THE%20APP.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20absolutely%20does%20not%20make%20sense%20at%20all.%20If%20we%20need%20to%20login%20to%20use%20the%20new%20PLUS%20function%20to%20upload%20things%2C%20fine.%20But%20I%20don't%20use%20that.%20The%20Login%20should%20NOT%20be%20required%20to%20use%20the%20Control%20-%20dare%20I%20say%20Capture%20-%20functions%20of%20the%20app%20and%20camera.%20It%20should%20be%20separate%20and%20only%20necessary%20if%20you%20wish%20to%20use%20the%20PLUS%20upload%20functions.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20change%20this%20functionality%20and%20fix%20the%20app%20so%20we%20can%20use%20it%20without%20needing%20to%20log%20in%2C%20which%20requires%20internet%20and%20changing%20networks%20-%20assuming%20you%20HAVE%20internet%20in%20your%20location.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17319%22%20slang%3D%22en-US%22%3ERe%3A%20THIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17319%22%20slang%3D%22en-US%22%3E%3CP%3Ei%20read%20some%20other%20similar%20threads%20here%2C%20but%20i%20want%20to%20reiterate%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eeven%20after%20logging%20in%2C%20during%20the%20recording%20session%20-%20meaning%20anywhere%20from%201%20to%2020%20minutes%20after%20logging%20in%20-%20the%20app%20WILL%20log%20you%20out%20and%20you%20are%20screwed%20if%20you%20have%20no%20internet%20connection%20on%20site.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethe%20app%20logs%20you%20out%20well%20within%2030%20days%2C%20sometimes%20within%20minutes.%20this%20is%20absolutely%20unusable.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17434%22%20slang%3D%22en-US%22%3ERe%3A%20THIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17434%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F10391%22%20target%3D%22_blank%22%3E%40spirywave78437%3C%2FA%3E%20-%20This%20is%20definitely%20unusual.%20Can%20you%20let%20me%20know%20what%20version%20of%20the%20Capture%20app%20you're%20using%20(Settings%26gt%3BAbout)%3F%20Also%2C%20is%20there%20anything%20else%20operating%20on%20your%20iPhone%20when%20this%20happens%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17803%22%20slang%3D%22en-US%22%3ERe%3A%20THIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17803%22%20slang%3D%22en-US%22%3EJeff%2C%3CBR%20%2F%3E%3CBR%20%2F%3EHow%20do%20we%20reach%20GoPro%20and%20voice%20our%20frustration%20with%20the%20Capture%20Login%20requirement%3F%20I%20have%20put%20in%20a%20couple%20email%20support%20tickets%2C%20the%20system%20says%20to%20expect%20a%20response%20in%2024-48%20hours%20but%20more%20than%20a%20week%20has%20past.%20GoPro%20doesn't%20allow%20messages%20on%20Facebook.%20I%20have%20voiced%20frustration%20here%20along%20with%20others%2C%20I%20have%20voiced%20my%20frustration%20on%20the%20Apple%20App%20Store%20and%20have%20seen%20numerous%20others%20who%20share%20my%20point%20of%20view.%20I%20checked%20some%20online%20reviews%20such%20as%20B%26amp%3BH%20Photo%20and%20peo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Reply
Tourist
Posts: 8

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

GOPRO - WHEN WILL WE GET A NEW APP?

Hiker
Posts: 21

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.


@dustinc2 wrote:

 

 

Long story short, make sure you have the latest version of the app.  Also, make sure you are signed into the app BEFORE you get our of internet range.  If you do that, I think everything will work for about 99% of you all.  Hope that helps!

 

Cheers!

 


So you're not sure.

Tourist
Posts: 2

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

No fixes yet?! This is f***in' absurd.  I went on a 2-day mountainbike ride into the mountains with my buddies and we had 1 Hero 4 Silver and 5 sessions(Regular and Hero 5)!!!

Safe to say, most of the footage we had except those mounted in chesties and helmets turned out to be crappy and badly framed. And the great thing is, four out of the five sessions had EVs at +1.5. If only we had access to the bloody Capture app to check what our last settings were. Unfortunately, we couldn't log in in the middle of a remote trail can we? Very disappointing!

 

This is what happens when the dudes making the software only take feedback from the "production artists" who have a team behind them and a ton of monitors and GoPros to use when framing and mounting shots. It's ironic that a feature (regularly requiring log-ins) that was meant to discover phantom pain points from customers actually caused one of the biggest pain points in the history of GoPro customers. And the great thing is, they can't even fix that bloody pain point when people are pissed off about it.

 

GoPro Guy 1: "Hey man, a lot of cutomers are compaining about not being able to use their expensive GoPros coz they can't log in to the app when they're outdoors or something. Do we need to fix it?"

 

GoPro Guy 2: "That's cool I guess. But how will we ever know if people are really using the app to capture their life experience to be better storytellers?"

 

GoPro Guy 1: "Uhm. Yeah but shouldn't we fix it so they can use their cameras in places where it was designed to be used? Like in mountains or something?"

 

GoPro Guy 2: "Can't they just use their phones?"

 

Sorry guys. Rant over.

 

PS: What you guys think of the new Yi?

 

Nomad
Posts: 127

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

The App worked for two months, but the login issue has reappeared for the last month. Here's a fix GoPro, remove the login for everything except your online services.
Tourist
Posts: 3

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

Hi Frank255.  No, I'm not 100% sure. But then again, I don't work for GoPro.  I'm just another frustrated user like you.  I found a method that worked for me, so I wanted to share in hopes that helps everyone else out.

 

Cheers!

Sightseer
Posts: 2

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

There is NOTHING signing in does to help the customer / camera user. It is only datya mining by GoPro. I've had enough. I want to throw it through the window.

Tourist
Posts: 20

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

dustinc2 the point is what your describing does not work for most.

The only solution that actually works is to uninstall Capture(otherwise known as GoPro lock out) and reinstall the old app and never never never reinstall Capture until the login requirement is removed.
Tourist
Posts: 4

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

[ Edited ]

Well, well, GoPro is actually reading this but deciding not to comment.

Now, without the expletives, my edited post doesnt quite relect how [edited] off I, and many others here, are about this fiasco.

I do not have a data plan but, even if I did, it would be little use where there is no signal.

But isnt where the GoPro is supposed to be used?

How do all the mountain bikers (myself), surfers, mountaineers and pilots log in from the middle of nowhere?

Oh, wait a minute, they dont. They just have to keep their fingers crossed that their expensive camera will not randomly decide to not connect to their phone app.

Any comments, jefft?