Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-17303%22%20slang%3D%22en-US%22%3ETHIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17303%22%20slang%3D%22en-US%22%3E%3CP%3EI%20really%20don't%20understand%20this...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20Hero4%20Silver%20sends%20a%20WiFi%20signal%20to%20my%20iOS%20device%20for%20remote%20control%20with%20the%20Capture%20app.%20But%20in%20order%20to%20use%20this%20closed%20connection%2C%20I%20first%20have%20to%20connect%20to%20the%20internet%20and%20log%20in%3F%20%26nbsp%3BSo%20I%20need%20to%20disconnect%20from%20my%20GoPro%2C%20connect%20to%20the%20internet%2C%20login%2C%20disconnect%20from%20the%20internet%2C%20reconnect%20to%20my%20GoPro...%20and%20now%20I%20can%20use%20the%20app%20with%20my%20camera.%20%26nbsp%3BThis%20is%20frustrating%2C%20cumbersome%2C%20and%20makes%20no%20sense%20at%20all%20from%20a%20usability%20standpoint.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20I%20only%20had%20to%20do%20this%20once%20per%20iOS%20device%2C%20maybe%20this%20would%20be%20ok.%20But%20during%20the%20shoot%2C%20the%20Capture%20app%20LOGS%20OUT%20for%20no%20reason%20and%20I%20have%20to%20do%20the%20whole%20process%20again.%20%26nbsp%3BIf%20I'm%20at%20a%20shoot%20in%20a%20remote%20location%20without%20internet%2C%20I%20CAN'T%20USE%20THE%20APP.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20absolutely%20does%20not%20make%20sense%20at%20all.%20If%20we%20need%20to%20login%20to%20use%20the%20new%20PLUS%20function%20to%20upload%20things%2C%20fine.%20But%20I%20don't%20use%20that.%20The%20Login%20should%20NOT%20be%20required%20to%20use%20the%20Control%20-%20dare%20I%20say%20Capture%20-%20functions%20of%20the%20app%20and%20camera.%20It%20should%20be%20separate%20and%20only%20necessary%20if%20you%20wish%20to%20use%20the%20PLUS%20upload%20functions.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20change%20this%20functionality%20and%20fix%20the%20app%20so%20we%20can%20use%20it%20without%20needing%20to%20log%20in%2C%20which%20requires%20internet%20and%20changing%20networks%20-%20assuming%20you%20HAVE%20internet%20in%20your%20location.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17319%22%20slang%3D%22en-US%22%3ERe%3A%20THIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17319%22%20slang%3D%22en-US%22%3E%3CP%3Ei%20read%20some%20other%20similar%20threads%20here%2C%20but%20i%20want%20to%20reiterate%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eeven%20after%20logging%20in%2C%20during%20the%20recording%20session%20-%20meaning%20anywhere%20from%201%20to%2020%20minutes%20after%20logging%20in%20-%20the%20app%20WILL%20log%20you%20out%20and%20you%20are%20screwed%20if%20you%20have%20no%20internet%20connection%20on%20site.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethe%20app%20logs%20you%20out%20well%20within%2030%20days%2C%20sometimes%20within%20minutes.%20this%20is%20absolutely%20unusable.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17434%22%20slang%3D%22en-US%22%3ERe%3A%20THIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17434%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F10391%22%20target%3D%22_blank%22%3E%40spirywave78437%3C%2FA%3E%20-%20This%20is%20definitely%20unusual.%20Can%20you%20let%20me%20know%20what%20version%20of%20the%20Capture%20app%20you're%20using%20(Settings%26gt%3BAbout)%3F%20Also%2C%20is%20there%20anything%20else%20operating%20on%20your%20iPhone%20when%20this%20happens%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17803%22%20slang%3D%22en-US%22%3ERe%3A%20THIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17803%22%20slang%3D%22en-US%22%3EJeff%2C%3CBR%20%2F%3E%3CBR%20%2F%3EHow%20do%20we%20reach%20GoPro%20and%20voice%20our%20frustration%20with%20the%20Capture%20Login%20requirement%3F%20I%20have%20put%20in%20a%20couple%20email%20support%20tickets%2C%20the%20system%20says%20to%20expect%20a%20response%20in%2024-48%20hours%20but%20more%20than%20a%20week%20has%20past.%20GoPro%20doesn't%20allow%20messages%20on%20Facebook.%20I%20have%20voiced%20frustration%20here%20along%20with%20others%2C%20I%20have%20voiced%20my%20frustration%20on%20the%20Apple%20App%20Store%20and%20have%20seen%20numerous%20others%20who%20share%20my%20point%20of%20view.%20I%20checked%20some%20online%20reviews%20such%20as%20B%26amp%3BH%20Photo%20and%20people%20are%20voicing%20their%20frustration%20there%20as%20well.%20I%20wish%20GoPro%20would%20respond%20in%20some%20way.%20Having%20to%20have%20an%20internet%20connection%20to%20use%20the%20App%20with%20the%20GoPro%20is%20not%20a%20requirement%20when%20we%20purchased%20the%20GoPro%20Hero%204%20Black%20and%20other%20models.%20Too%20late%20to%20return%20my%20camera%20and%20all%20my%20accessories.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17833%22%20slang%3D%22en-US%22%3ERe%3A%20THIS%20MAKES%20NO%20SENSE!%20iOS%20Capture%20App%20requires%20Login%20-%20I.%20Don't.%20Have.%20Internet.%20At.%20The.%20Shoot.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17833%22%20slang%3D%22en-US%22%3E%3CP%3EiPhone%206s%2B%3C%2FP%3E%3CP%3EiPhone%26nbsp%3B5%3C%2FP%3E%3CP%3EiPad%20Pro%2012.9%22Latest%20iOSLatest%20capture%20appNo%20other%20apps%20runningMany%20people%20are%20reporting%20this.%20It%20happens%20all%20the%20time.%20No%20pattern.%20It%20actually%20IS%20usual.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

[ Edited ]

I just bought a GoPro Hero Session on Amazon. I didn't research it as well as I should have I guess. I would be using the camera at remote locatons where Internet is not available. When I read that  the app requires an Internet connection, I tried to contact GoPro support to discuss the issue with them. When I didn't get a response via email, I called their "support" line. Now this was early afternoon on a weekday. I was immediately placed on hold and had to listen to their hokey tips and irritating music. When 30 minutes had passed I decided to wait them out so I went about my business and kept the phone on speaker for over 2 HOURS. Still no answer from Support. I'm beginning to think there really is no support, just a recording you can listen to for hours until you finally give up.

This was enough to make me wonder what would happen if I ever had an issue with the camera and really needed tech support or customer service, therefore, I have decided to refuse shipment when the GoPro arrives and return it to Amazon. I'll go with another brand that values their customers enough to actually interact with them when there is a question or problem.

Tourist
Posts: 6

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

Of course it makes sense!

They're looking for new ways to monitize us.

They also want to track our usage so they can better monitize us.

In short its all about them making more money - to hell with us.

It would help if you looked at things from thier viewpoint not your own.

I solved the problem by digging up an old version of the software.

 

Why on earth would you ever want to have an excited user base that wold sing the praises of a device when you

can have some pissed off ones that warn people from purchasing the device and refer them to other comparable

devices - that dont have such silly restrictions - but make the company a bit more money??

 

do what I do - reccomend people purchase something else other than a go pro - or at least dont use it for professional applications.

 

Tourist
Posts: 6

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

Optical image stabilization and digital zoom? those are negatives, not positives.
Cash is not a problem :)
Tourist
Posts: 8

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

I created an account for no other reason than to add my voice to the HUNDREDS of loyal GoPro users that are angry over GoPro's ridiculous requirement that users of the new Capture app must log-in to the app to be able to use it with their GoPro.  I use my GoPro when I travel and it is VERY common for me to not have an internet connection.  I could understand it if the app only required you to log-in a single time, period.  But a requirement that you log-in regularly just to use the software is genuinely idiotic for ANY camera software, but particularly so for an action camera, which regularly gets used in remote locations.

 

Fortunately, I have very good backup practices on my Mac and I easily found a copy of the GoPro app version 2.15.2, the last version released before this Capture app nonsense.  It was an easy matter to delete the Capture app from iTunes, drap the GoPro app into iTunes, and then sync it to my iPhone.  I will be VERY careful to never again select "update all" when updating my iPhone's apps in the future.

 

I was considering the new GoPro Hero 5.  But there's no way I'll be buying any GoPro products going forward.  Not until this ridiculous mandatory (and regular) log-in nonsense has been removed.  I've been extremely loyal purchasing genuine GoPro accessories too.  I felt the company deserved my support.  Not any more.  I will now AVOID the genuine GoPro products and buy the knockoff products instead.  And I won't spill any tears if GoPro goes bellyup.  Particularly when, after months of complaints for avid users, GoPro's response has been somewhere between crickets and go screw yourself.

Tourist
Posts: 23

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

GoPro has pretty much told their customers to go pound sand regarding this problematic issue.  The silence is deafening.  Whatever, I've purchased my first Virb and will be sticking with Garmin.  Their app doesn't need a login to work.  I have also recomended it to all of my friends and family. 

 

GoPro stock has gone from over $80 share in 2015 to ~ $8 now.  They are on their last leg, largely due to things like this where they haven't been listening to their customers.

 

 

Tourist
Posts: 8

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

Isn't it sad when you actually find yourself hoping a company fails becuae you feel they deserve to fail due to the fact that they aren't listening to their customers?!

 

Mark

Tourist
Posts: 23

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

[ Edited ]

GoPro has now updated the app yet again, but haven't actually fixed anything.  It is now named GoPro, again, but they're still pushing customers to provide them tracking data with the accounts most users don't want.

 

Keep your stock slide going GoPro.

Tourist
Posts: 6

Re: THIS MAKES NO SENSE! iOS Capture App requires Login - I. Don't. Have. Internet. At. The. Shoot.

You are looking at it from the wrong perspective.

Yours.

Look at it from Go-Pros perspective.

If They require a login and you to use the cloud, they can then see what you do, get at your content and they have yet another way to monitize you..

I found an older version of the app that does not require logins and thas what I use.

There is absolutly NO way that I would ever use the newer app on a customer shoot.  The thought that Go-Pro could get access to the images I shoot at a customer site..... Not going to happen.

 

I used* to be a big Go-pro fan, now I look for other options and activly reccomend othere peopel NOT use gopros.