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Tourist
Posts: 2

Télécharger de l’application vers le cloud?

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J’ai réussi à télécharger des médias de la go pro vers l’application et cela a télécharger aussi vers le cloud.
Seulement mon téléphone est saturé en stockage et depuis je n’arrive pas à télécharger du contenue vers le cloud ..
J’ai certaines vidéo dans l’application et impossible de les envoyer vers le cloud ..
Comment télécharger des vidéo de l’application vers le cloud (malgré le transfert automatique activé ça ne télécharge rien vers le cloud automatiquement
GoPro
Posts: 2,039

Re: Télécharger de l’application vers le cloud?

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Hi @amandined81538

Upload to the Cloud via the mobile app can take a very long time. For example, if you are using your phone for other stuff or if you go in and out of internet service that’s going to delay the upload.
The desktop app is also a slow upload mechanism. 

-> If you want the media up fast or if you have large files and a lot of them , it’s best to use camera as a hub, that is that the camera uploads to the Cloud directly -> plug in the camera overnight so it will upload while you sleep with no interruptions.

See this article here > https://community.gopro.com/t5/en/Auto-upload-your-footage-to-the-cloud-with-GoPro-PLUS/ta-p/388304

Tourist
Posts: 2

Re: Télécharger de l’application vers le cloud?

[ New ]
Merci beaucoup pour ta réponse
J’ai bien configuré le téléchargement automatique seulement cela ne fonctionne pas ... côté téléphone cela met impossible de rejoindre les réseaux etc ...
Alors que j’arrive à me connecter sur la wifi depuis la gopro et le téléphone ...

Je ne sais pas quoi faire ..
GoPro
Posts: 2,039

Re: Télécharger de l’application vers le cloud?

[ New ]
For connection issues, it’s best to reset everything because it could be a problem with the phone itself, the app, or the camera. 

Firstly the phone:
- Restart the phone
- After phone is back on turn off/on wifi and bluetooth 
- Remove any GoPro connection from the wifi settings menu
- Remove/unpair any GoPro connection from the bluetooth menu

Secondly the app:
- Delete the camera from the camera chooser inside the app (long press on camera image)
- Kill the app and relaunch

Lastly the camera:
- Turn wifi off and on
- Turn camera off and on

Now for pairing the camera to the app:
- Put camera in pairing mode, turn wifi connection on or wireless connections on
- Open app and tap the camera icon
- At this point the app will try to connect over bluetooth and take you through the pairing process, follow all the instructions on screen in app
- Some phones and some regions require that the camera be in a 2.4GHz wifi band so you may want to check that as well. This has to be changed on the camera > Preferences / Connections / Bandwidth
- Once you are paired just make sure for future reconnections that the wifi is on in the camera and you’ll be all set


Also you can check out that article on how to upload media to GoPro Plus
https://gopro.com/help/articles/block/How-to-Add-Media-to-GoPro-Plus
This can be done several ways: from camera to Cloud directly (that's what I shared above), from app to Cloud with auto-upload, but you can also add media from your computer (take out SD card and insert in computer to get media).