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%3CLINGO-SUB%20id%3D%22lingo-sub-55844%22%20slang%3D%22en-US%22%3EStuck%20on%20100%25%20when%20saving%20to%20Photo%20Library%20-%20IDEAS%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55844%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20project%20which%20I've%20been%20trying%20to%20save.%20%26nbsp%3BQuik%20gets%20stuck%20with%20spinning%20circle%20and%20100%25%20after%20I%20select%20save%20to%20photo%20library.%20%26nbsp%3B%3CBR%20%2F%3EiPhone%206s%2C%209GB%20free%20memory.%20%26nbsp%3BApp%20and%20ios%20up%20to%20date.%20%26nbsp%3BTried%20resetting.%20%26nbsp%3BNo%20other%20apps%20running%20in%20background.%20%26nbsp%3B(I%20also%20tried%20a%20few%20of%20the%20other%20sharing%20options%2C%20which%20would%20usually%20get%20stuck%20at%2050%25.)%20%26nbsp%3BAlso%2C%20once%20I%20go%20into%20the%20save%20menu%2C%20I%20can%20no%20longer%20get%20back%20to%20the%20edit%20screen%20by%20tapping%20the%20back%20arrow%20on%20the%20top-left%20of%20the%20screen.%20%26nbsp%3BI%20have%20to%20close%20the%20app%20and%20re-open%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-55844%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-56430%22%20slang%3D%22en-US%22%3ERe%3A%20Stuck%20on%20100%25%20when%20saving%20to%20Photo%20Library%20-%20IDEAS%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-56430%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESorry%20about%20that.%3C%2FP%3E%3CP%3EHere%20are%20some%20things%20that%20I%20can%20tell%20you.%3C%2FP%3E%3CP%3EIf%20it's%20stuck%20at%20100%25%20it%20may%20be%20because%20you%20don't%20have%20enough%20space%20on%20your%20device%20-%20but%20you're%20saying%20you%20have%209GB%20of%20space%20so%20it's%20strange.How%20big%20%2F%20long%20is%20your%20video%3F%20How%20many%20assets%2C%20what%20kind%2C%20where%20from%2C%20resolution%2C%20fps%20etc...%3C%2FP%3E%3CP%3EIf%20I%20were%20you%20I%20would%20try%20to%20exit%20and%20kill%20the%20app%2C%20reboot%20your%20device%20then%20reopen%20the%20draft%2C%20change%20video%20styles.%3C%2FP%3E%3CP%3EFor%20example%20try%20using%20Raw%20video%20style%20and%20try%20to%20make%20your%20video%20a%20bit%20shorter.%3C%2FP%3E%3CP%3EI%20can%20only%20make%20some%20suggestions%20and%20hope%20it%20helps.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBest%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Stuck on 100% when saving to Photo Library - IDEAS?

I have a project which I've been trying to save.  Quik gets stuck with spinning circle and 100% after I select save to photo library.  
iPhone 6s, 9GB free memory.  App and ios up to date.  Tried resetting.  No other apps running in background.  (I also tried a few of the other sharing options, which would usually get stuck at 50%.)  Also, once I go into the save menu, I can no longer get back to the edit screen by tapping the back arrow on the top-left of the screen.  I have to close the app and re-open it.


Accepted Solutions
GoPro
Posts: 660

Re: Stuck on 100% when saving to Photo Library - IDEAS?

Hi, 

 

Sorry about that.

Here are some things that I can tell you.

If it's stuck at 100% it may be because you don't have enough space on your device - but you're saying you have 9GB of space so it's strange.
How big / long is your video? How many assets, what kind, where from, resolution, fps etc...

If I were you I would try to exit and kill the app, reboot your device then reopen the draft, change video styles.

For example try using Raw video style and try to make your video a bit shorter.

I can only make some suggestions and hope it helps.

 

Best,

View solution in original post


All Replies
GoPro
Posts: 660

Re: Stuck on 100% when saving to Photo Library - IDEAS?

Hi, 

 

Sorry about that.

Here are some things that I can tell you.

If it's stuck at 100% it may be because you don't have enough space on your device - but you're saying you have 9GB of space so it's strange.
How big / long is your video? How many assets, what kind, where from, resolution, fps etc...

If I were you I would try to exit and kill the app, reboot your device then reopen the draft, change video styles.

For example try using Raw video style and try to make your video a bit shorter.

I can only make some suggestions and hope it helps.

 

Best,