Stuck like a duck

[peppysummi746]

When I go to save my vid, it stops at 94% and goes nowhere regardless of number of attempts. Please advise. Thx, Ed

[danielr15]

What phone, what version of Android, what camera, and what resolution/fps are your videos?

[peppysummi746]

I have a Samsung Note9. I just saved another video that was just over 6 minutes long. The one that never saves is 15 minutes long and I think thar's the problem. I cannot.shorten it. Any advice on settings? Thanks again

[aragon1006]

Hi @peppysummi746

Is this an edited made within the GoPro app or Quik for mobile?

See if clearing the app's cache will help. NO need to include data.

Let us know how it goes.

Thanks!

Ej