02-13-2020 10:48 PM
I am trying to export a picture from a 360 video from my GoPro Max in the Android GoPro app. I am seeing a lot of lines in my frame. They show different colors and it is clear to see these lines. Does anyone have the same issue? I looked at all the settings but can't seem to solve it.
Converting the same video on my desktop don't show the lines. I have a feeling it is something in the mobile app.
02-16-2020 10:51 AM - edited 02-16-2020 10:52 AM
Hello @stouthero7041. Are the lines observed at all times - that is every time a photo is grabbed from a MAX footage? Which Android device were you using and which OS version was it on? Make sure you have the latest version of the app installed and see if using a different mobile device makes a difference.
02-16-2020 11:01 AM
It is in every 360 video footage. The example one my first post is a grab from the Android app. I have got the latest version of the app installed one my OnePlus 6 phone. Android 10 installed. Attached is another example where the lines are clear.
I don't have another device I can try it on
02-16-2020 04:57 PM
Thanks, @stouthero7041. It would be best if we can get a sample clip so we can test as well on our end. To proceed, please connect with Support, by visiting https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number.