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Sightseer
Posts: 1

Splice app issue

Hello, i have an iphone 8 plus that records at the same resolution as my GoPro Hero 5 Black. I added the videos i recorded to my media on my cell phone but on the splice app they will not show up. I have tried resetting the sd card and that didnt work either so now all my media is on my phone amd i cant use them to edit. Any help?
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GoPro
Posts: 17,406

Re: Splice app issue

Hi @snowybluff52240

 

I am sorry for any troubles caused. Please go over the troubleshooting steps listed here.

 

If you continue to experience the issue, please reach out to our Support Team to further check on this. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ