02-09-2019 08:54 PM
I have been using Splice for many years and have never encountered this issue. I recently got a handful of files from a friend that I am using to make a video. Some of the videos have had no problem being "added" to my project, but a lot of them cannot be added for some reason. The person sending me the files has an Android mobile device. I'm not sure if this is what's causing the issue, but my device supports these files, and I am able to save and view everything just fine. As I mentioned, some of the files ARE able to be successfully added to my project, but others are not. All the files were sent to me in text messages from the Android user.
I was only able to find one other thread about this topic. The issue described in the other thread is exactly what I am experiencing, but the reply to their question was not applicable to the problem, and there were no other comments about it. This is NOT an issue with exporting. This is an issue with IMPORTING or ADDING content to a project.
I have attached a screeenshot of the error message I am getting. If this is an issue with file type, I don't understand why some of the videos are able to be added, and not others. Does anyone have any idea why this is happening?? Any help is much appreciated!! Thank you!!