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Tourist
Posts: 1

Splice App ‘Could not add photo’

I try to do project on Splice. Everything works well until I found out that there are some video clips that cannot be added. It says ‘Could not add photo’ ‘There was error loading data’.

Can someone explain why this happens to only some video files even they came from the same source with same setting? How to fix?
GoPro
Posts: 9,511

Re: Splice App ‘Could not add photo’

 

Hi @ouic35368

 

Kindly check this article: Splice Video Exports Fail.

 

You may also reach our to our Support Team for further assistance. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ