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Reply
Hiker
Posts: 23

Re: Sort by Time missing

Ok great.

Have you been been to replicate?

GoPro
Posts: 677

Re: Sort by Time missing

@uk-bloke We have a dev looking at the issue. Thanks!

GoPro
Posts: 677

Re: Sort by Time missing

@uk-bloke 

Hi,

 

Here's the feedback I'm getting:

If the user enters select mode, and then selects items to download in an order different than the chronological capture order and then, after the items are downloaded, sorts App media by Download date.

Our download logic will download items in order that they are selected, which can give us this type of result without any bugs in the logic.

 

Could that apply to you? Are you still facing this issue with your latest footage?

Thanks.

Hiker
Posts: 23

Re: Sort by Time missing

These videos are uploaded using Auto Upload so I have no control of the order they go up in.
Why not just order them by date and time? seems simple enough

Hiker
Posts: 23

Re: Sort by Time missing

[ Edited ]

I find it increasingly frustrating that there is no way to reference a video clip other than the time/length, there's no names or other data so when they are in the wrong order it's near impossible to know what goes where....

Can you add a list mode/view so at least we can see the file name and then workout the order from that?

GoPro
Posts: 677

Re: Sort by Time missing

Thanks @uk-bloke Dev and QA still working on this to identify what's going on.

Yes I agree with your feedback, a list mode/view could be helpful.

GoPro
Posts: 677

Re: Sort by Time missing

Hi @uk-bloke 

Here's what's got out of the investigation:

- if the user manually offloads the media, we download them in the order they were selected.
- However, if the user uses Auto Offload, we use a different order to optimize offload speeds and consistency. Basically, we need to get the media off the camera as quickly as possible in the auto offload scenario, because the OS of the device can be aggressive in shutting down resource-intensive background processes. So, we take the smallest items and offload those first (i.e. photos). Then, we take the larger files like video.
 
We will try to improve this process in the future.