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Reply
Hiker
Posts: 23

Sort by Time missing

Using the iOS app, when I pull the day's videos from my camera it will show them in a random order which results in making it very hard to create a video with the clips in the correct sequence.

There is no option to sort by time, only Date or Download date, I find it crazy that it doesn't sort by time, do GoPro dev thing that thier users only create 1 video clip a day??

Please can this be added as a new feature?

GoPro
Posts: 679

Re: Sort by Time missing

@uk-bloke 

Sorry about that, could you give me more info:

- Device / OS

- App version

 

Could you walk me through the steps, maybe send screenshots, so that I can try to reproduce the issue on my end.

 

Under the tab APP / the two arrows on the top left corner you can choose between Creation Date / Download Date.

If you select a whole day, media are added in the chronological order.

 

Thank you.

Hiker
Posts: 23

Re: Sort by Time missing

iOS latest version, app latest version.

Sort by Creation Date only sorts the videos by date, not by time, all videos taken in one day are under a heading for the day but they are in a random order, 

See attached that are sorted by Creation Date

wrong order.PNG
GoPro
Posts: 679

Re: Sort by Time missing

@uk-bloke 

Ok strange strange..... trying to get the repro steps here.

- Hero8?

- Did you shoot all this in one day, then connect the GoPro to GoPro App, select videos, download and that's how they end up in GoPro App?

- If you have the look of the order directly on the GoPro how is it?

- Did you update date/time of your GoPro via the app by any chance? 

Hiker
Posts: 23

Re: Sort by Time missing

Hero 7

All shot in one day, got home and downloaded all at onne over wifi to iPhone and the result was random ordering.

 

No the date wasn't changed on the device whislt I was using it.

They are in the correct order on the camera

GoPro
Posts: 679

Re: Sort by Time missing

Thanks, trying to isolate the issue further, is it the first time that you experience this? I see there are camera hilights and I'm wondering if this could be the cause. Do you see the same problem if there are no camera Hilights?

Hiker
Posts: 23

Re: Sort by Time missing

I'v had this issue since I bought my GoPro, it's not related to Highlights.

GoPro
Posts: 679

Re: Sort by Time missing

@uk-bloke 

Ok thank you, a bug has been raised with your description and information. Thanks for the help, I'll keep you posted how it goes.