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Sightseer
Posts: 1

Softball games streaming live

People watching FB live keep telling me that image keep lapsing or losing image every couple of seconds
https://m.facebook.com/story.php?story_fbid=10158502830609621&id=592359620
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GoPro
Posts: 14,474

Re: Softball games streaming live

Hello, @loyalexper74726. There are a number of factors that could be affecting the feed viewed through your stream. Did you observe the same issue on your end as well? Were you recording (opted to save a copy of it in the SD card) at the same time while live streaming?

 

How were you connected to the Internet - were you streaming through a Wi-Fi network or mobile data? Is this a recent experience? Have you been able to stream without issues before? 

 

Which camera model are you using? Which phone were you using, and which OS was it running on? Did you have the latest version of the GoPro App installed? How long was the stream?

 

We just did a live stream using a HERO8 Black, HERO7 Black, and MAX on different Android devices running on Android 10, with GoPro App version 6.17. The devices were connected to a Wi-Fi network. Although the streams for testing lasted only for a couple of minutes, we did not observe any loss of signal or image on the feed as you described. 

 

We'd love to hear back from you. The details we indicated will be of great help in isolating the cause of the issue that you observed. Thanks!