Hello deftpeak07211,
So, the cloud feature will function as it follows:
- If the camera will upload the footage while connected to the wall, then the ecosystem will see the files as uploaded, and it won't ever reattempt to download [Imagine uploading the same footage over and over again each time the camera is plugged into the wall]
- The app will also upload all the footage that was downloaded from Camera to App tab. Now here's the catch: if you have mobile data active as you're connected to the camera, the App will fall back to mobile data for uploading files, as the Wifi connection is used to communicate with the camera.
In order to avoid this, keep the mobile data turned off as you perform activities with the camera, and afterwards connect to a WiFi AP, and the app will upload the media using Wifi connections instead of Mobile Data.
How do you know that the app is uploading?
1. Once the [non-uploaded] files are in App Media, you'll see 3 behaviors:
- If the thumbnail has a Cloud Icon on it, with a tiny watch on the cloud, that means that the media file is QUEUED for upload.
- If the thumbnail has a Cloud Icon on it, with an arrow pointing Up, then that said media file is currently being uploaded to cloud
- If the thumbnail has a Cloud Icon on it, with an exclamation mark, then the upload sequence for that media file errored out, and it'll re-attempt once you access the app again.
- If no cloud symbol is displayed on the thumbnail, then the file was uploaded to cloud.
Disclaimer: it might take some time until the media will appear on cloud tab :)
A workaround for the videos that you couldn't upload from the camera would be to:
- download them to App Tab
- Trim them with 1 second less. That will create a new video file
- That video file will be uploaded to Cloud, as it is a new media file not currently seen by our Cloud system.
Let me know if this helps, and we'll try to sort it out from there. I'm a session user too, and I've encountered these problems only with files that weren't properly concluded when recording [camera shut down, ran out of space on sd card, or out of battery issues].
Cheers,
aarlekk
