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Sightseer
Posts: 1

Se borró el número de serie de la gopro

Se me ha borrado el número de serie de la gopro, no puedo conectarlo a mi App porque no recuerdo la clave wifi. AYUDA por favor estoy de vacaciones y es muy incomodo 🙁
GoPro
Posts: 2,448

Re: Se borró el número de serie de la gopro

Hi @eduardoz3225,

 

Typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions HERE.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Additionally, you may check out this article for more information on how you can get your camera's serial number (when resetting HERO3+ / HERO3 cameras).

 


Kind Regards,
Ann