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03-26-2020 10:47 AM
Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation
[ New ]@pbiggs, we've released a newer version of the GoPro App. Please install v6.9 of the app and test it out. Let us know how it goes.
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03-26-2020 04:06 PM
Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation
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03-26-2020 05:44 PM
Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation
[ New ]@pbiggs, your patience throughout the process is very much appreciated. This is strange. I'm unable to replicate the issue on my end (running the same iOS device version, GoPro App and MAX firmware). I'll look further into this.
Let us know if anything else comes up. Stay stoked & have fun capturing moments using your GoPro!
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03-28-2020 04:45 PM
Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation
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03-28-2020 06:09 PM
Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation
[ New ]I'm having the same issue when using the MAx and an iPhone 11 running the latest iOS and have the latest GoPro app as well.
I've attached a screen shot of two photos - one showing a screen shot from the phone of how I want the photo to be exported from the app, the second showing how it's exported.

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03-31-2020 09:54 AM
Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation
[ New ]I have opened a bug report on this issue.
The bug only occurs if camera orientation is in horizontal mode which is way it's not easy to reproduce.
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04-03-2020 12:22 AM
Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation
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04-03-2020 12:25 AM