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Hiker
Posts: 13

Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]
I’m using the latest GoPro app (6.8) on the latest iOS (13.3.1) on an iPhone 11.

When trying to save a traditional photo from a GoPro Max 360 photo, using the “Save Frame” button, the resulting photo saved to my App folder doesn’t have the same orientation as the view it was saved it from. The resulting photo is clipped from a different frame view angle, so I can’t save the photo I want. Seems like a bug with the GoPro iOS app.

Accepted Solutions
GoPro
Posts: 3,036

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]

@j-san @pbiggs @thomasw51108 

I have opened a bug report on this issue. 

The bug only occurs if camera orientation is in horizontal mode which is way it's not easy to reproduce.

View solution in original post

GoPro
Posts: 3,036

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]

@marcodiscovery @pbiggs @j-san @thomasw51108 @aenriquez 

So just to let you know - this issue is confirmed to be fixed in update 6.11 coming out next.

View solution in original post


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GoPro
Posts: 19,608

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

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Hello @pbiggs. Will you be able to post a screenshot or a clip showing the issue? This will help us get a closer look at what is going on. Thanks!

Hiker
Posts: 13

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]
Thanks, you bet. Attached a screenshot when I hit “save frame” and the resulting image. The resulting saved frame is something like 10 or 20 degrees rotated upwards from what I saved, resulting in our family being cropped out of the image.

Here is a screenshot right before I hit the “Save Frame” Button: https://cl.ly/f0d439155422

And here is a screenshot of the resulting image: https://cl.ly/cbeb8e43dc9e

Since I posted, I’ve found that using Overcapture instead of Save Frame gives me the expected results (correct orientation of the normal photo pulled from the 360 photo).
GoPro
Posts: 27,018

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]

Hi @pbiggs

 

Thanks for sharing the files. We are not able to replicate this.

Are these files already on the app prior to the update?

If yes, can you do a test recording on your camera then save it on the app.

Check if the same is observed.

 

To help isolate the issue, would you be able to test this with another phone?

We'd also appreciate if you can send a screen recording of your workflow.

 

Thanks!

Ej

 

Hiker
Posts: 13

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]
You bet - screencast video of my workflow, here: https://photos.app.goo.gl/iiJo7Ff2MPLGVnEU6 . I just went out today and took a few photos. Here you’ll see me open a Max 360 photo, pan to the frame I want (the statue and I, centered in the frame) and then save the frame as a new photo to the App gallery. Then I scroll to the new standard photo, and you can see that the statue and I are not centered in the saved frame — I’m halfway cropped at the bottom.

I’ll try it on my iPad next and see if it’s an issue with my iPhone.
Hiker
Posts: 13

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]

Yup -- same on my iPad: https://photos.app.goo.gl/c44FZV6y1VEEbSwZ9

 

I centered myself in the 360 photo, hit Save Frame, and the resulting standard photo has me cut off at the bottom and slightly rotated.

 

It seems like the orientation of the saved photo is related to the orientation of the Max when I took the 360 photo. It's always off axis by the same amount. 

GoPro
Posts: 14,059

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]

@pbiggs, thanks for posting back with the details. Just to confirm, is Gyroscope turned off? or is it enabled? Click on the three (3) dots on the upper-right to see the options. Try toggling it on or off to see if it'll make a difference.

Additionally, can you please provide us the firmware version installed on your MAX camera?

Hiker
Posts: 13

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]
The Gyroscope was turned on. I turned it off, and went through the same process, and got the same results — the resulting photo was still off center.

My Max camera says it’s on version 1.40.

I did the same process using Overcapture mode to grab a standard photo, instead of the Save Frame feature, and that worked fine. Just including that here to indicate that I can get the photos saved as expected of I go that route — suggesting there’s less chance it’s user error :)
GoPro
Posts: 14,059

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]

@pbiggs, we've released a newer version of the GoPro App. Please install v6.9 of the app and test it out. Let us know how it goes.

Hiker
Posts: 13

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]
Thanks for the heads up! I downloaded the new version, 6.9, and restarted my phone. Unfortunately the problem persists: Save Frame doesn’t keep the intended orientation of the saved photo, while Overcapture does. Who knows what’s going on. Since I can get what I need via Overcapture it’s not a deal breaker. Thanks for trying to help get this sorted.
GoPro
Posts: 14,059

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]

@pbiggs, your patience throughout the process is very much appreciated. This is strange. I'm unable to replicate the issue on my end (running the same iOS device version, GoPro App and MAX firmware). I'll look further into this.

Let us know if anything else comes up. Stay stoked & have fun capturing moments using your GoPro!

Sightseer
Posts: 2

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

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I’m having the same issue. The orientation of all of my “save frame” images are incorrect.
Tourist
Posts: 3

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

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I'm having the same issue when using the MAx and an iPhone 11 running the latest iOS and have the latest GoPro app as well.

 

I've attached a screen shot of two photos - one showing a screen shot from the phone of how I want the photo to be exported from the app, the second showing how it's exported.

Screen Shot 2020-03-29 at 11.07.29 am.png
GoPro
Posts: 3,036

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]

@j-san @pbiggs @thomasw51108 

I have opened a bug report on this issue. 

The bug only occurs if camera orientation is in horizontal mode which is way it's not easy to reproduce.

Hiker
Posts: 13

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]
Thanks for the update! Does “horizontal mode” mean when the Horizon Leveling setting is on?
GoPro
Posts: 3,036

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

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no it means the way you are holding the camera, like one lens is looking at the floor basically
Hiker
Posts: 13

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

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Got it, thanks for the details. On each of the photos I shared, the Max was at a 45 degree angle to the ground. Since the Max is on a selfie stick and needs to be directly in line with the pole (unlike Hero models where you angle the camera lens to point at you, so the pole is in the photo), when you hold it up for a selfie with maximum distance from the group, you usually end up pointing it at the sky, above the heads of everyone in the group.

I’ll admit it looks weird to my friends and family who don’t know how 360 cameras work — it looks like no one is in the shot! But it gets the camera and extra foot or two away from the subjects of the photo.
Hiker
Posts: 13

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

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Here’s what I mean — maybe I’m doing it wrong? Or does everyone do Max selfies this way?
79707050-C9B5-408F-BD03-8E713FEA6FAB.png
GoPro
Posts: 3,036

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]

Thanks @pbiggs for the cool shot explanation - yep exactly what I mean, that is what's in the bug report :) 

 

If you're interested you can get the beta (note that the fix isn't there yet)

To beta test GoPro App you will have to fill out a NDA first. Here: https://goprorc.az1.qualtrics.com/jfe/form/SV_3dRVirHRT9IfmBf
I'll add you to our testers' list when it's done.
Beta process:
- iOS: install TestFlight on your device, invitation will come per email

To share feedback and for follow up > ask access to:
- iOS GROUP: https://www.facebook.com/groups/goproapp.ios.beta
it's a place where beta users share their feedback / ideas / bug reports / videos / questions etc...
We can then do the follow up on the Facebook group and per Messenger, it's best for me to help users that way.

 

Anais

Tourist
Posts: 7

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

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Dear Anais,

sorry, but I'm not sure if I understood your text correct – I have filled out the NDA as I got the same problem.
So now there should follow a mail for downloading a beta?

Thank you for your information.

Best regards
Marco
GoPro
Posts: 3,036

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]

@marcodiscovery 

You've been added as a beta tester in TestFlight and on the Facebook group. 6.11 is available now, install via TestFlight :)

 

Cheers,

Anaïs

Tourist
Posts: 7

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]
Hi Anaïs,

Thanks a lot for your support, I highly appreciate! :)
Best regards
Marco
GoPro
Posts: 3,036

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]

@marcodiscovery @pbiggs @j-san @thomasw51108 @aenriquez 

So just to let you know - this issue is confirmed to be fixed in update 6.11 coming out next.

Sightseer
Posts: 2

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

[ New ]

That's great news! Do we have a timeline for when the new firmware update will be released? 

GoPro
Posts: 3,036

Re: Saving a frame from GoPro Max 360 photo doesn’t save photo at correct orientation

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@thomasw51108 2 days or something, really soon :)

 

If you're into trying out beta though (for future updates) let me know :)