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Sightseer
Posts: 3
Accepted Solution

Reset a Hero 3 with serial number incomplete?

I have a Hero 3, and the serial number label has been rubbed so many times with the battery being pulled out and put in , it is no longer legiable

 

Is there a way to reset the PW so I can re-register it on the GP App please?


Accepted Solutions
GoPro
Posts: 8,136

Re: Reset a Hero 3 with serial number incomplete?

You are right, @vifferrider. There is no serial number there.  If you contact our Support team, they will be able to help with the next steps. You can connect with them via phone or chat through https://gopro.com/help/ContactUs . Thanks!

View solution in original post


All Replies
GoPro
Posts: 8,136

Re: Reset a Hero 3 with serial number incomplete?

Hello @vifferrider

 

The only way to reset the password for a HERO3 camera is to do a manual update. This will require the number as discussed by the instructions here

In order to get the serial number of your camera, try the other steps described through this article

Let us know how it works out. 

 

Thanks, 
Marius

Sightseer
Posts: 3

Re: Reset a Hero 3 with serial number incomplete?

Hi 

 

you obviously did not read my full explaination , the serial number has been rubbed out by the battery being pulled in and out so many times over the years - is there no other way to reset the password back to at least default ?

GoPro
Posts: 3,783

Re: Reset a Hero 3 with serial number incomplete?

Hi @vifferrider,

 

 

You can get the serial number details on the SD card. 

 

Just go to MISC folder and check Version.text file.

 

From there you can now reset your password on our website. 

 

 

Regards,

-Jay 

Sightseer
Posts: 3

Re: Reset a Hero 3 with serial number incomplete?

Nope that file does not contain the Serial Number

 

{
"info version":"1.1",
"firmware version":"HD3.09.03.07",
"wifi version": "3.4.2.18",
"wifi bootloader version": "0.2.2",
"wifi mac":"xx:xx:xx:xx:xx:xx",
"camera type":"Hero3-White Edition",
}

GoPro
Posts: 8,136

Re: Reset a Hero 3 with serial number incomplete?

You are right, @vifferrider. There is no serial number there.  If you contact our Support team, they will be able to help with the next steps. You can connect with them via phone or chat through https://gopro.com/help/ContactUs . Thanks!

Nomad
Posts: 134

Re: Reset a Hero 3 with serial number incomplete?

@vifferrider,

It's fairly easy, if you know how and have the tools, to get the serial number for any gopro, though the actual technique and tools differ depending on the model, however it would be against gopro rules/ethics to publish it here.