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Sightseer
Posts: 1

Reser my wifi settings but it still asks for the password

[ New ]
Hello!

I forgot my wifi password for my device and went through the resetting process which was successful, but when I try to pair the device with the application it still asks for the wifi password.
How can I fix this?

Thanks in advance!

Accepted Solutions
GoPro
Posts: 18,667

Re: Reser my wifi settings but it still asks for the password

[ New ]

Hello @heszty

 

Since you have already successfully reset the Wi-Fi name and password for your camera, try the following steps: 

  • Delete the Bluetooth ID from your device settings
  • Remove the camera from the menu in the GoPro App 
  • Forget the Wi-Fi on your mobile device 

Details on these are discussed in this article. Feel free to post back for any question or concern. When you do, please tell which camera model you are using, and which phone model you have. 

 

Thanks, 
Marius

 

View solution in original post


All Replies
GoPro
Posts: 18,667

Re: Reser my wifi settings but it still asks for the password

[ New ]

Hello @heszty

 

Since you have already successfully reset the Wi-Fi name and password for your camera, try the following steps: 

  • Delete the Bluetooth ID from your device settings
  • Remove the camera from the menu in the GoPro App 
  • Forget the Wi-Fi on your mobile device 

Details on these are discussed in this article. Feel free to post back for any question or concern. When you do, please tell which camera model you are using, and which phone model you have. 

 

Thanks, 
Marius