Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Tourist
Posts: 1

Rendering issues on Android

[ New ]
I'm having issues when it comes to rendering my 360 videos. when it comes to rendering my 360 videos without even trimming them the it works fine but as soon as I trim a video then I try to render the video it goes to a certain percentage then it won't render anymore it'll just stop and stay rendering. I have an Android phone and I already tried to uninstall the app and reinstall it but the issues continues to happen. Any suggestions on what to do?
Tourist
Posts: 6

Betreff: Rendering issues on Android

[ New ]

same here - just do not trim anything of the video and do that after the render in post

GoPro
Posts: 12,917

Re: Betreff: Rendering issues on Android

[ New ]

@jorgec54373, @activebeac256, sorry to hear about the trouble. Please ensure to have the latest version of the GoPro App installed in your mobile device, clear cache on the app (phone) settings (just clear cache and not clear data) and restart your phone.

 

If the issue persists, please provide us the following info so we can help look further into details here:

  • What's your camera's firmware version?
  • What's the current GoPro App version installed?
  • What's the phone model used and mobile OS version?
  • Does the issue happen to all 360 footage in the app?

 

Hoping to hear back from you.