11-19-2019 12:07 AM
Rendering issues on Android[ New ]
11-22-2019 04:11 PM
Re: Betreff: Rendering issues on Android[ New ]
@jorgec54373, @activebeac256, sorry to hear about the trouble. Please ensure to have the latest version of the GoPro App installed in your mobile device, clear cache on the app (phone) settings (just clear cache and not clear data) and restart your phone.
If the issue persists, please provide us the following info so we can help look further into details here:
- What's your camera's firmware version?
- What's the current GoPro App version installed?
- What's the phone model used and mobile OS version?
- Does the issue happen to all 360 footage in the app?
Hoping to hear back from you.