Re-pair [ New ]

[quickhero4332]

After snowboarding I tried to to connect my GoPro to the go pro app and I have done all the research I could find at the support page and it still keep a message saying “had trouble connecting to your GoPro” and I even looked at the wifi info on the GoPro and put the password in and I tried to reconnect and still was giving me wifi error

[aragon1006 · Accepted solution]

Hi @quickhero4332

Please follow the steps below: 
Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.
Let us know how it goes.

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @quickhero4332

Please follow the steps below: 
Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.
Let us know how it goes.

Thanks!

Ej