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Posts: 21,713

Re: GPS not working on my GoPro hero 7 black

[ New ]

Hello @kaszai. Have you been able to obtain GPS previously? Do you mean the GPS indicator icon does not go white on the camera? First thing to make sure of is that the camera is updated to the latest firmware. Instructions are at https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras . 

 

Once done, you may have to try different locations in the area  as sometimes some areas can be spotty. Trying at different locations will isolate the cause of GPS not working. A clear view of the sky and making sure GPS is on and active prior to recording will be ideal. Hope this helps. 

Sightseer
Posts: 2

Re: GPS not working on my GoPro hero 7 black

[ New ]

If you already tried resetting the camera and install a firmware manually you can try to contact our customer support team so that they can investigate. 

Sightseer
Posts: 2

Re: GPS not working on my GoPro hero 7 black

[ New ]
@ashleyu1352 wrote:

If you already tried resetting the camera and install a firmware manually you can try to contact our customer support team so that they can investigate. 

contact our customer support team