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Hiker
Posts: 14

Quik takes space when empty

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I just finished all my projects and emptied Quik from all edits and all movies and the app still takes 7,51 GB! I stop it, I restarted my iPad and it still shows this much space being occupied. My downloaded songs are only 155 Mb. Is there a way to clear that without uninstalling the App? My iPad is only 64GB so in case of urgent big projects all space is needed. I can't see those big files within the app on the files listing as it's not sorted, I can't find big files anyway. And reinstalling the app isn't a big issue but I have 3 cameras so all installations etc, I prefer clearing a cache of movies or something. Thanks.


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GoPro
Posts: 3,688

Re: Quik takes space when empty

[ New ]

@marcinp27435 @pprasinos @aford66 @frankywe

 

Sorry about that, this is what came out of our investigation on this.
After deleting of a file from Quik App we notice the followings:
- It did call the iOS function to remove the file.
- The disk space available, measured by Quik App, increased by about the same amount as the file size.
- The total space available on the device, reported by the Phone Settings also matches what Quik App reported.
- HOWEVER, the amount of space the Phone Settings reports Quik app as using did NOT change.
So from what we are seeing the Settings isn't updating the information correctly hence you keep seeing that Quik App is taking lots of space when it isn't.
The only way to set things straight again with the Phone Settings is to delete the app and install again.

View solution in original post


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GoPro
Posts: 3,688

Re: Quik takes space when empty

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Hi @marcinp27435
Thank you for letting us know. I have reported this issue and I am hoping that our development team finds the "leak" and why the app is still taking space when it's empty. For now I don't have another solution than the clean install for you, especially if you need space urgently.
Sorry about that :(
Hiker
Posts: 29

Re: Quik takes space when empty

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interesting, I had also wondered and first thought it was a problem in iOS.
I had the problem on the iPhone, on my iPad the memory, after deleting the data, was released again.

 

What I also noticed, the app had quite a high consumption of mobile data. 1.3Gb in three days. But I only upload over wifi.
Is there any way to explain this?


I have uninstalled the app first, that was too scary for me.

Hiker
Posts: 14

Re: Quik takes space when empty

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I think there's a cache inside the Quik app which stores things like original versions of files, i.e. when you change the color filter or some other things, that doesn't get cleaned with a deletion of files. It could be some lost links too, my Quik app hangs and quits quite often, in the middle of an edit, or during exporting to Photos or during importing from my camera, like it missed resources and simply crashed. Those situations can create lost links to cache files too.

You can tell there's a hidden cache of files, what happens to me mostly with some longer kept files is that when I export to Photos, they take dozens of seconds or a minute to do it, you see the progress bar is slow, it looks like the file is being dragged from somewhere, from a deep ;) In contrary, fresh, lightly edited files, when exported to Photos take an eye blick and the Export is done, in no time.

Some time ago I had an impression it was in relationship to the Cloud storage of GoPro but i switched it off for all my files. Sorry GoPro, but after learning that storing files in GoPro Cloud and bringing them back resets the files timestamps to now(), I stop using it, the files creation times are very important to me for sequencing in my films and for storing/archiving purposes. Not sure if this corrected in recent times, I had that problem a year ago. I do have my GoPro Subscription but I do not store files in GoPro Cloud as I'm afraid of that problem reoccuring.

And at the end - the listing of files belonging to GoPro Quik app which shows up in iOS storage management makes no sense to me - why would I bother about removing /deleting some detailed files of a size of few kB? That list is useless, but maybe it's IOS's thing, not Quik's. Thanks.

GoPro
Posts: 3,688

Re: Quik takes space when empty

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Hi @marcinp27435
Thank you for your feedback and ideas. We don't know what's causing this, Quik/iOS or both. In QA / testing environments we are bound to deleted and install again the app like several times a day, so it makes testing this quite tricky and when testing this: having lots of footage, big and small, GoPro and not, Stories, Mural etc... and deleting them, I always saw the storage on my iPhone go down, it was never stuck like this happens for some users. We need to investigate this, it's a hard one.

@frankywe
About the cellular data, I'm a bit surprised. What app version was that?
In the app settings, you have an option in My Account > Use mobile data, you can uncheck that one if it's not.

Another thing - If you are downloading media, photos/videos from your phone that are located on iCloud for example, and you are not on Wifi then yes it will consume cellular data.
Or if your media are on the GoPro Cloud, same thing.
Hiker
Posts: 14

Re: Quik takes space when empty

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You are welcome @haindash, i like The app, i feel like i can do pretty advanced things with it in a simple and fast way. I have few other suggestions too but I don’t want to outgo the scope of this thread. Will wait some updates on the storage management function then. Thanks again!
Hiker
Posts: 29

Re: Quik takes space when empty

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@haindash 

Thank you for your reply. It was version 10.1. I have of course subsequently disabled the mobile data for the app later. I just found it interesting, but can not say where exactly the data was used.
Have on the road only a few times wirelessly transferred the movies to my phone. But no clips created, I always do something like that at home. Metadata synced maybe? But 1.3 Gb I found just a lot Smiley Surprised

 

But it's not bad for me, currently have your app installed on the iPad and deleted on the iPhone. The iPad has no cellular chip, so I am now safe Smiley Wink

GoPro
Posts: 3,688

Re: Quik takes space when empty

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Strange indeed, maybe you had a mobile on, I'm not sure.
In any case, yes having the app on a device that only has wifi will prevent this from happening at all :))
Sightseer
Posts: 1

Re: Quik takes space when empty

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You remove the app an then slowly watch the 10 GB of data disappear in Settings > iPhone Storage
That behavior is suggesting that there was 10 GB of data somewhere on my phone. Everything was backed up to the cloud so nothing was lost, but I would highly recommend you find what bug that is in your app!

Hiker
Posts: 14

Re: Quik takes space when empty

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I think I know what is happening. It is related to some edit functions which store the original file and keep the new file somehow on top. That’s why when you export to Photos you get a new file with time stamp /creation time of now(). You can tell also by watching the time it takes to export to Photos. If a clip isn’t changed or changed only with some minor transforms, it exports immediately. But if those heavy edits are in play, the export takes significant time, long enough that you can see a countdown. I think that when you remove such a heavily edited clip (and I’m not entire sure which transforms count in here, I think grading ) the original or some temporary data remains stored in a cache and pile up with every new edit. Access to cleaning just cache and remove old drafts would need to be added to solve this.
GoPro
Posts: 3,688

Re: Quik takes space when empty

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Hi,
Basically when you don't do edits on your media it's just the original media saved to your phone so that's why it's fast.
As soon as you make edits (filters, colors etc...) it goes through the engine of Quik to add the edits so it takes a bit longer yes.
From the investigation that was carried out by the Team we were seeing the that iPhone App Settings wasn't giving back the right information, storage data were not added correctly.
In any case if your app is already empty, deleting it won't change much.
But for now I haven't gotten more feedback from the dev team, I'm sorry.
Sightseer
Posts: 1

Re: Quik takes space when empty

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Hi! 

 

any updates please? 

 

i have deleted everything on my ipad's app and still there are 46GB occupied 

 

thanks in advance 

Paris 

GoPro
Posts: 3,688

Re: Quik takes space when empty

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From what we saw the iPhone Settings app wasn't showing the right information. The app is empty but the Settings keeps on giving a wrong storage info.
If your app is already empty, deleting and installing it again won't make a big change then.
GoPro
Posts: 3,688

Re: Quik takes space when empty

[ New ]

@marcinp27435 @pprasinos @aford66 @frankywe

 

Sorry about that, this is what came out of our investigation on this.
After deleting of a file from Quik App we notice the followings:
- It did call the iOS function to remove the file.
- The disk space available, measured by Quik App, increased by about the same amount as the file size.
- The total space available on the device, reported by the Phone Settings also matches what Quik App reported.
- HOWEVER, the amount of space the Phone Settings reports Quik app as using did NOT change.
So from what we are seeing the Settings isn't updating the information correctly hence you keep seeing that Quik App is taking lots of space when it isn't.
The only way to set things straight again with the Phone Settings is to delete the app and install again.

Hiker
Posts: 9

Re: Quik takes space when empty

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Hi,

I was having the same problem and came across this discussion. You are right:

- Although there was nothing on the Quik App, it was indicating 7,47 GB of storage usage. My iPhone storage usage was 43,2 GB.

- I deleted the app my iPhone was still showing 43 GB of used space.

 

But this is still annoying and I think still needs to be solved...

GoPro
Posts: 3,688

Re: Quik takes space when empty

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Sadly this is not in our control, the way the Phone settings is giving information seems wrong and we can't do much about that, sorry.