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Sightseer
Posts: 2

Quik stories app crashing

Hi. I am trying to build a new video on quik stories via the app on my android phone. I have been trying to do this since April. The app has had constant issues and I have had to reinstall it twice. It did an update a week ago and seemed fine but now it is crashing each time I open it and I can't do anything. Any help?
GoPro
Posts: 8,970

Re: Quik stories app crashing

[ Edited ]

Hi @sheridandilley89

 

What phone are you using?

Have you tried clearing the app's cache?

No need to include data.

 

Let us know how it goes.

 

Thanks!
Ej

Sightseer
Posts: 2

Re: Quik stories app crashing

I am using a Huawei P20.

 

I haven't cleared the cache - how can I do this?

 

The app said it had a bug and it said this would be resolved with the latest update, this doesn't seem to be the case.

GoPro
Posts: 8,970

Re: Quik stories app crashing

Hi @sheridandilley89

 

Open your phone's Settings > Apps > Quik > Storage > Clear Cache

 

Please note that this may not be the exact options as it may vary depending on the phone's model.

 

Let us know how it goes.

 

Thanks!

Ej

 

Sightseer
Posts: 1

Re: Quik stories app crashing

I seem to be experiencing the same problem. Cache cleared.

Quick app keeps crashing when attempting to create a new video. Finished videos do play.

This app has already been causing a fair bit of headache. Any better (free) app out there that do the same and better??

Best regards
GoPro
Posts: 8,970

Re: Quik stories app crashing

Hello @jeroenk4080

 

What phone are you using?

Do you have the latest version of the app and your phone?

Were you able to try the steps suggested?

 

 

Thanks!

Ej

 

 

Tourist
Posts: 2

Re: Quik stories app crashing

same here.

 

quik app on an sony experia zx crashing when attempting to create a video. on top the gopro music library isnt't available any more.

earlier this year there was an update when at least video editing was possible...sadly the clips were not in chronicle order.

 

situation at the moment:

cache was cleared, handy rebooted and latest updates installed as well.

friends of mine handle the same problems.

 

all in all the camera is not usable at the moment. this is very annoying!!!

 

bye, christoph

 

 

GoPro
Posts: 7,577

Re: Quik stories app crashing

Hello @behlec. Do you create an entirely new video? Or are you editing and using a previously-saved project or video? Do you make use of QuikStories from the GoPro app? See if creating a new video just within the Quik app will make a difference. Please note if the crash happens when adding a photo, or a video, or a music file. 

 

What options do you get when you add music to your project? The Quik Music Library should be accessible to you. Are the music visible and cannot just be added to the video? Let us know what you find out. We'd love to hear back from you. Thanks!