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Tourist
Posts: 3

Quik sem funcionar

Já tem algumas semanas que o app Quik está sem funcionar corretamente. Toda vez que tento selecionar as imagens e vídeos para fazer a edição ele trava e retorna para a tela inicial. Por favor, há alguma previsão pra retornar ao normal?

Já instalei ele novamente e nada.
GoPro
Posts: 1,871

Re: Quik sem funcionar

Hi @igorlopes1021,

Apologies for any inconvenience this may have caused you. We've found out that it's caused by an update outside of Quik App. We're currently investigating the issue and working on a fix. Your time and patience are very much appreciated.
 

Kind Regards,
Ann

Tourist
Posts: 3

Re: Quik sem funcionar

Ok! Ficarei no aguardo! Obrigado.
GoPro
Posts: 1,871

Re: Quik sem funcionar

Hi @igorlopes1021,

The fix for Quik for mobile app crashing when adding a photo is now available at the Google Play Store. Please install the latest version of Quik App (or update to it).  After updating, clear cache on the app (phone) settings (just clear cache and not clear data), and restart your phone. Please let us know if the app works correctly now. 

Kind Regards,
Ann

Tourist
Posts: 3

Re: Quik sem funcionar

Muito bom!! Resolvido o problema!!
GoPro
Posts: 7,668

Re: Quik sem funcionar

Thanks for letting us know @igorlopes1021

 

Feel free to post back if something comes up.

 

Regards,

Ej