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Reply
Sightseer
Posts: 1
Accepted Solution

Quik "Error processing your video"

Using latest IOS 12.0 system. On Quik issue saying "Error processing your video". i checked the length of the video I was trying to edit and there is an error message where it should say duration length, it says <type 'exceptions.ValueError'>. I need to edit current videos asap! Are GoPro working on fixing the Quik app? 


Accepted Solutions
GoPro
Posts: 594

Re: Quik "Error processing your video"

[ Edited ]

Hi @yms5004 
You shouldn't need to change the format. Do you know the resolution + fps of your video?

I would recommend that you try just ONE video, see if you have an error or not, then add other videos one by one so we know which video is causing the issue.

View solution in original post


All Replies
GoPro
Posts: 8,158

Re: Quik "Error processing your video"

Hello @megadive88026

 

Are you using the latest version of the Quik for mobile app? See if the solution posted here helps. Let us know how it goes. 

 

Thanks, 
Marius

GoPro
Posts: 594

Re: Quik "Error processing your video"

Hi @megadive88026

What's your device? What kind of footage are you trying to use? Resolution/fps? Is it a very long video? Which video style? Any info you can give me?

I recommend to use RAW video style and to make sure your music track is long enough.

Can you also try the beta? > iOS Beta 5.0.1 available now: https://testflight.apple.com/join/grBiK0aLhttps://community.gopro.com/t5/forums/replypage/board-id/A...

Sightseer
Posts: 4

Re: Quik "Error processing your video"

Hi there,

 

I have an iPhone 8 plus, downloaded the videos through the GoPro app and have been trying to do a Quik video, but I get the same "Error processing your video" message.

 

when the videos got imported to my phone, they downloaded as "slow mo", could that be the reason? and if so, how can I fix it?

 

Thank you!

GoPro
Posts: 3,850

Re: Quik "Error processing your video"

Hi @yms5004,

 

It might be due to high frame rate or FPS. 

 

Try to record video in 24 or 60 FPS instead. 

 

Regards,

-Jay 

GoPro
Posts: 594

Re: Quik "Error processing your video"

@yms5004 

What's the resolution / fps of your video?

If it's 120 fps then your video will be played as slomo by default, however you can change that in the Edit View. Tap on Pencil, tap on your video, scroll right to find the SPEED option and choose either > slomo >> regulare >>> fastmo.

 

See > https://gopro.com/help/articles/question_answer/How-Does-Quik-for-mobile-Manage-Slow-Motion

 

Sightseer
Posts: 4

Re: Quik "Error processing your video"

Can I somehow change the format of the videos I already took?

GoPro
Posts: 594

Re: Quik "Error processing your video"

[ Edited ]

Hi @yms5004 
You shouldn't need to change the format. Do you know the resolution + fps of your video?

I would recommend that you try just ONE video, see if you have an error or not, then add other videos one by one so we know which video is causing the issue.