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Hiker
Posts: 11

Quik on iPhone keeps crashing

[ New ]
When I try to create videos from my HERO7 black using Quik on my iPhone the app keeps crashing.
It seems to fail more than be successful.
I’ve closed all other programs etc to ensure resources are available.

Accepted Solutions
GoPro
Posts: 6,097

Re: Quik on iPhone keeps crashing

[ New ]

 

Ohh got it @banktop,

 

Please change the aspect ration to 16:9 and that should work.

 

View solution in original post


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GoPro
Posts: 18,425

Re: Quik on iPhone keeps crashing

[ New ]

Hello @banktop. There are troubleshooting steps here that will help clear out the issue on crashes with Quik for mobile. Have a go at the steps and let us know how it goes. Best regards! 

Hiker
Posts: 11

Re: Quik on iPhone keeps crashing

[ New ]

Thanks I've tried all the steps without success.

However, I have now found that if I ensure that there are no flashbacks in the App pending processing then I get 90% success. It seems that although pending via the App, this seems to affect the App's performance.

I think there is a bug here and it affects the overall experience

GoPro
Posts: 6,097

Re: Quik on iPhone keeps crashing

[ New ]

Hi @banktop,

 

May I know the model/version of your phone?

 

Also what is the resolution of the Video You're working with?

 

Regards,

-Jay

Hiker
Posts: 11

Re: Quik on iPhone keeps crashing

[ New ]
iPhone X
270k 60FPS
Wide
Low light: Auto
Stabilisation: Auto
Aspect 4:3
GoPro
Posts: 6,097

Re: Quik on iPhone keeps crashing

[ New ]

 

Ohh got it @banktop,

 

Please change the aspect ration to 16:9 and that should work.

 

Hiker
Posts: 11

Re: Quik on iPhone keeps crashing

[ New ]
Thanks greytree, looks like 16:9 is the way forward. I’ll have to use the PC for the 4:3.
I’ll test this out and update the posting